e5-571 touchpad + technician quality control

huudungle
huudungle Member Posts: 17 New User
in 2015 Archives

I ordered Aspirer E15 E5-571 at the end of may 2015.

Initially : Cursor 1/ on Touchpad jumps when I remove the finger. 2/ Keyboard has bad keys.

Sent to repair 4 times.

Touchpad problem is still not solved.

Each time I get the unit back, keyboard demonstrates other problems due to workmanship.

 

Warranty is still valid (Canada). Is there any way to get the attention of a responsible personnel at Acer Repair Depot Toronto ?  Thank you.   

[edited to comply with guidelines]

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    huudungle,

     

    I apologize that you are having so many problems with your system. I do see that we processed a replacement for your system late last week, which would seem to resolve this thread.

     

    Hopefully your next system does not give you so many problems.

  • huudungle
    huudungle Member Posts: 17 New User

    Each and every Acer personnel said .....  SORRY !

    Acer looses customer satisfaction, Fedex has more shipping revenue, Client has no laptop for 90 days... Still waiting.

  • huudungle
    huudungle Member Posts: 17 New User

    ACCEPT as solution : Acer Texas shipped to client a V NITRO. This replacement unit is good, but the touchpad is still erratic and unstable. Client has to accept that Acer cannot not do better on this job.

    I checked a lot of other Acer models in stores, 80% shows same touchpad problem. Employee and client sing together : So SORRY...

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