Speaker not working

zpazin
zpazin Member Posts: 3 New User

Hello everyone,

I have a problem with my new laptop.

It is Acer Aspire v5-552g

I installed all the sound drivers multiple times and my speakers are not working.

When I put headphones in they work well but when I take them off speakers don't work.

Laptop is completely new, I got it two days ago.

Also, when I go to sound options it shows that speakers are working (that sound bar is going up and down), but I can't hear anything.

 

Any solution? Thank you

 

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    zpazin,

     

    Do you have the notebook connected to an external display of any kind? If so, I'm wondering if the HDMI might be directing sound to that device and it does not have speakers.

  • zpazin
    zpazin Member Posts: 3 New User

    Hello,

    no, my laptop isn't connected to external display.
    When I got laptop I tried to run some music and couldn't.

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    zpazin,

     

    And you have not had any sound from the speakers, even during the set up experience?

  • zpazin
    zpazin Member Posts: 3 New User

    No,

    when I turned it on for the first time I didn't hear anything.
    I thought it was the drivers, but when I installed them still nothing.
    When i plug in my headphones they work, external speaker also works, but laptop speakers are not working.

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    zpazin,

     

    The speakers could be disconnected internally. You have a couple options still, you can see about having it exchanged with the reseller (per their policies) or you can have it repaired by Acer. If it is just a loose or disconnected cable that is a quick fix.

     

    We would rather not have a notebook that is brand new have problems right out of the box and apologize for that.

  • Olechka01
    Olechka01 Member Posts: 1 New User

    Would like to know whether this issue was resolved for this guy as I just purchased Acer laptop and the same thing - speakers are not working. It's brand new and I just got it out of the box.... Very frustrating! Not a good record, Acer!