I just got an Aspire E15 and the battery charged to 5% and stopped. Acer chat said to push the reset

fogey0
fogey0 Member Posts: 3 New User

What can I do to get it to charge. I can't find the reset hole on the unit?

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,380 Trailblazer

    Hello,

     

    Could you give me the first ten characters of the computer serial number (S/N)? Only the first ten.

    France
  • fogey0
    fogey0 Member Posts: 3 New User

    4490094536[edited to comply with guidelines]

  • laurent_14
    laurent_14 ACE Posts: 10,380 Trailblazer

    Download and read this user manual: see Page 14 - Base view - Battery reset pinhole

     

    User ManualAcerUser Manual13.4 MB2014/09/01Download
    France
  • fogey0
    fogey0 Member Posts: 3 New User

    Thank you for your help. That reset did not fix the problem. I am returning the unit.