Acer Aspire E5-511. touchpad/mouse move cursor but will not open any programmes other than McAfee,

Barnov
Barnov Member Posts: 11 New User

Just purchased this laptop, initial thought it was a great improvement on my 3 year old Aspire!!!   Latest problem after doing a complete scan with McAfee is the touchpad or remote will move the cursor but will not open any programmes other than McAfee.   The Windows symbol (bottom left hand corner) does not light up when the cursor is over it and I am unable to use windows key + C to get charms bar.  

For background I have been unable to install windows updates since I have had this computer, two days, hence doing a scan to look for reasons.

Best Answer

  • Barnov
    Barnov Member Posts: 11 New User
    Answer ✓

    Thanks for your suggestion Acer-Justin.   Sorted it by a switching off/reset using keyboard.   Sorted update problem using Microsoft who found a problem with update system then installed Windows 10 - all appears ok for now.

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    Barnov,

     

    Try performing a refresh and seeing if that gets it working right.

  • Barnov
    Barnov Member Posts: 11 New User
    Answer ✓

    Thanks for your suggestion Acer-Justin.   Sorted it by a switching off/reset using keyboard.   Sorted update problem using Microsoft who found a problem with update system then installed Windows 10 - all appears ok for now.