Please help ASAP! I downloaded an app to change the Windows 10 login screen & now the screen fla

knightv23
knightv23 Member Posts: 4 New User

I downloaded Windows 10 Login Background Changer and now when my laptop starts I can't even get to the login screen. After the Acer screen at startup, it says "Please Wait...." but then the screen just flashes continually. Please help ASAP! Thank you!

Answers

  • bongski55
    bongski55 Member Posts: 14 New User

    Is it possible to boot to Safe Mode so that you can uninstall that app?

  • knightv23
    knightv23 Member Posts: 4 New User

    I'm not sure. How do I boot to safe mode?

  • odeliaw
    odeliaw Member Posts: 1 New User

    I did the exact same thing and had a very similar issue (flashing lock screen and couldn't get past the lock screen).

     

    I tried a system restore, resetting my PC, doing a clean install of Win10, and both methods of booting in SafeMode -- none of these methods worked. Called Microsoft several times; Level 1 tech told me to do a USB installation of Win10 (couldn't get my laptop to restart the way the USB installation needed); Level 2 tech told me to do a USB installation of Win8.1 (again did not work because my laptop could not restart properly). Gave up with tech support.

     

    The only way i was able to fix this problem was by choosing the "restore PC to factory settings" option. All your files and programs will be lost, but all of mine were already lost anyway after I tried doing a clean install of Win10. My laptop (S7-392) restored to Win8; I updated all my drivers and then made a recovery drive; did a USB installation of Win8.1, updated drivers and made another recovery drive. I have since done a USB installation of Win10 and upgraded my drivers. IF the same issue happens again i'll just end up reverting back to Win8.1 for a while.

  • knightv23
    knightv23 Member Posts: 4 New User

    I ended having to copy the good line of code in the Windows 10 startup from a copy of Windows 10 I have on a USB. I started my laptop in safe mode w/command and had it boot Windows 10 from the USB. I then replaced the bad startup code with the startup code from the Windows 10 on the USB.