Windows 10 build 10120 new trackpad driver kills trackpad on ES1-111M - Help!

ianwuk
ianwuk Member Posts: 17

Tinkerer

I am running the latest build of Windows 10 (build 10240) on my Acer E 11 (ES1-111M).

Now that release date is coming driver updates are arriving for my laptop (Acer ES1-111M). One of which is for the Synaptics touchpad. When I apply this driver and restart my laptop the trackpad no longer works and the new driver has an error in Device Manager and cannot start.

This device cannot start (error code 10)

The specified request is not a valid operation for the target device.


If I try to update the driver it says the latest version is installed. I have to rollback the driver to the previous one supplied by Microsoft and the trackpad works again, However the entire process repeats when the Synaptics trackpad update is automatically installed again by Windows Update.

Does anyone know how to solve this?

Thanks.

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    ianwuk,

     

    Now that Windows 10 has been released fully, are you still having this problem?

  • ianwuk
    ianwuk Member Posts: 17

    Tinkerer

    Sorry for the late reply. 

     

    I had the entire trackpad unit replaced recently.  Since the release of Windows 10 the trackpad still sometimes just stops working and doesn't respond and I have no idea how to fix it.