HELP V3-572G Windows 10 upgrade NO SOUND and wont play any audio or video file

jesseven
jesseven Member Posts: 2 New User

Hi everyone,

 

I have just upgraded to windows 10, very nice upgrade and dont wont to revert back to 8.1, but unfortunatly no windows programs will play audio or video files of any sort, and when using VLC player or youtube videos, files will play but no sound is outputted???

 

I have checked all the regular suggestions such as device properties and it all claims to be working fine etc, sound is not on mute, apart from go thru and update drivers I am not sure where to go from here.

 

I was going to do a reset, keep my files, delete apps and settings etc, I was warned it would delete apps but alot of what appear to be crucial drivers/programs would have to be manually re-installed. Also after doing a reset you loose the option to revert back to 8.1 Smiley Frustrated

Since when were they removed during a reset?

 

Any help is much appreciated,

 

cheers

Jessie

 

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