Iconia W510 dock not working

dwrobson
dwrobson Member Posts: 3 New User
in 2015 Archives

On plugging in the tablet to the dock, the keyboard/touchpad no longer function. I have downloaded the latest driver package from Acer website and installed but issue remains. When connecting/disconnecting I get the sound as if the dock is recognised. Any advice appreciated.

Answers

  • billsey
    billsey ACE Posts: 34,215 Trailblazer

    Not an Android tablet but we can try anyway. Fire up Device Manager and watch for changes to the USB and HID sections when you plug into the dock. See if any of the new ones that show up are marked as having issues. If you find them, try uninstalling the driver then restarting the machine and let the drivers reinstall.

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  • dwrobson
    dwrobson Member Posts: 3 New User

    Tried this, no errors showing in Device Manager.

     

    • Keyboard and trackpad not working
    • USB socket, Function Keys work

    Driver Package rev 3.01installed

     

  • billsey
    billsey ACE Posts: 34,215 Trailblazer

    Sounds to me like there may be a hardwre problem with the dock then. Smiley Sad

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  • Bavega
    Bavega Member Posts: 30 Troubleshooter

    Is this a permanent state or something that happens occasionally?

     

    While my dock's keyboard always work, the touchpad has shut down on me a couple of times. I noticed a pattern and it seems the dock charges the pad while in sleep/hibernation/turned off. This drains the dock's battery. When in use, my W510 drains the dock's battery to 1 % before it starts using the internal battery. That renders the dock so low on power it does not have the juice to keep the touchpad running. Same goes for say a USB DVD-drive attached to the dock.

     

    Sadly, I cannot recall which update caused this, as this was something that began overnight. The first year or so, it always left enough power in the dock's battery to keep all things running. Thus, I believe it is a power options.

  • dwrobson
    dwrobson Member Posts: 3 New User

    Thanks for all the replies. This problem first occured a few days ago after reconnecting the tablet to the dock, the keyboard and trackpad have not worked since. Regarding whether there is a hardware problem with the dock, I find it strange that the function keys still work (hold blue Fn key) but no other keys.

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