Restore from DVD not working
My hard drive crashed, so I replaced it and am trying to load the system from recovery DVDs I created. I put the first recovery disc in the DVD drive, it loads the files, and then brings me to "Acer eRecovery Management". I select "English", and then it gives me three options:
1) Completely restore system to factory defaults
2) Restore Operating System and Retain User Data
3) Exit.
It won't let me select either of the first two options though. When I exit, it goes through the whole process again. Any ideas on why this is happening, or what I need to do?
Answers
-
the new HDD is completly wiped?
no partitions or GTP or MBR from an old installation?
I'm not an Acer employee.0 -
HDD is brand new, so I'm assuming it's competely wiped.
0 -
OS?
desktop model?
I'm not an Acer employee.0 -
Laptop is Acer Aspire 4820T, Windows 7. Here's the hard drive: http://www.amazon.com/Momentus-Internal-ST9250410AS-Bare-Frustration-Free-Packaging/dp/B002BWPWY4
0 -
Sorry for the amount of questions, but i'm trying to narrow a few things.
HDD is recognised by BIOS?
I'm not an Acer employee.0 -
No problem. The HDD model and serial numbers match what shows in the BIOS.
0 -
check in BIOS if HDD password is set as frozen/freeze
I'm not an Acer employee.0 -
It says: "IDEO HDD Passord Is : Clear"
0 -
Strange issue.
i suppose that SATA is set as AHCI.
the only thing can block option selection is missing factory partitions table but it's very strange, since normally erecovery from DVD request a fully wiped HDD.
found this:
http://community.acer.com/t5/2014-Archives/eRecovery-Management/td-p/141069
I'm not an Acer employee.0 -
Yes, SATA is set as AHCI. Is it possible there's just something wrong with the recovery discs? I created them a few years ago. I could purchase them from Acer...I'm just worried I'll have the same issue.
0 -
i'm not sure about recovery disk errors.....look at this old thread:
http://community.acer.com/t5/2014-Archives/eRecovery-Management/td-p/141069
if you have another laptop, give it a try.
I'm not an Acer employee.0 -
-
So the hard drive won't work if it's not on that list?
0 -
nope, not really.
it's just a reference.
honestly i don't have other ideas, at least i would try the trick to install the DVD recovery using another PC or laptop.
I'm not an Acer employee.0
