TXE and USB device issues after service

siananth
siananth Member Posts: 5 New User
in 2015 Archives

Hello,

 

i'm Using Acer E1-510 with PQP, i had an issue with card reader slot and brought to acer service after the service the card reader issue get solved but TXE & USB devices having issue

i have tried every possible actions (reinstalling os, drivers / drivers from acer CD, acer support site, intel site)

i think the issue is with the faulty chipset , the service centers can't understand what the problem is and they are not responding to me 

i've attached the screen shot of Device manager

it show both the devices are faulty (device status message)

Screenshot (1).png

Answers

  • GuruAid-CS
    GuruAid-CS Member Posts: 467 Mr. Fixit WiFi Icon

    As this is a hardware issue, you are advised to chat with Acer technical support through the link below and check if that helps:
    http://us.acer.com/ac/en/US/content/service-contact

     

    Hope this will help you.

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    You're using Windows 10 Technical Preview.  Hmmm.

     

    If you made a USB recovery drive before you installed Windows 10 Technical Preview, you should give that a try.  You're probably going to need to run diskpart clean to start fresh with Windows 8.1....and the recovery process.  When it (the USB recovery drive) asks you if you want to re-partition the drive, you should say yes.

     

    If you didn't make a USB recovery drive before you installed Windows 10 Technical Preview, you can order your recovery software from Acer.

     

    https://store.acer.com/en-us/extended/recovery/

     

    Or if you just want to do a clean install of Windows 8.1 (without the pre-installed Acer software), you can here:

     

    http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

     

    You'd need to get drivers from Acer website.  Install the chipset driver first.

     

    Also, check to see if you have the latest BIOS and Windows updates.

     

    Good luck.

     

     

    I'm not an Acer employee.
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    Microsoft recently released an optional windows update for Intel micro code for certain CPUs. Not sure if that applies to you. But I would try if nothing else worked.
    I'm not an Acer employee.
  • siananth
    siananth Member Posts: 5 New User

    they can't understanding my issue !!  is there a remote conection support available in acer,

    i've contacted microsft they remote desktop mine to identify the issue and answer me properly (they said it's an interface driver issue in hardware and is the job of acer to assist).

  • siananth
    siananth Member Posts: 5 New User

    on Windows 8 / 8.1 too bro


    download the image, where it shows clearly that the device have an issue, but the acer support still have no knowledge about it ..

    Screenshot (2).png

  • siananth
    siananth Member Posts: 5 New User

    Really ??? how to get that update ?? where it is available ??

    from the windows update ??

  • Coqui13
    Coqui13 ACE Posts: 2,216 Pathfinder

    Hi siananth,

     

    Try updating re installing the chipset driver 1st and then updating the BIOS as recomended on previous post:

    ChipsetIntelChipset Driver9.4.4.100611.9 MB2014/01/02Download

     

    BIOSAcerUpdate Intel Micro code2.125.4 MB2015/05/21Download

     

    7-8-2015 1-37-38 PM.jpg

    ☑ Para cerrar el tema, marque " aceptar como solución" la respuesta correcta que le fue de utilidad.
    ☑ If my answer helped answer your question, please mark "accept as solution" the correct answer that was useful to you.

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    Another thing to look at is your Power settings.  If you're using an older USB device, it may not be playing nice with your power management settings.  You can try to adjust the power management settings for your USB devices.  Or use a different power management profile.

    Basically, one of your USB devices may be going to sleep and not waking up.

     

    I was using an old logitech webcam (from around 2006) that gave me the power state error.  I stopped using the webcam and the problem went away.  But I noticed there had been a few windows updates including optional windows updates that might address certain USB device errors.....so I installed them......and started using the  old webcam and haven't had that error since.

     

    Edit: I also updated the BIOS, so I can't really pinpoint which update solved that problem.  If you had previously adjusted your power management settings, it's usually best to start with the default power management settings when you are troubleshooting and go from there.

    I'm not an Acer employee.
  • siananth
    siananth Member Posts: 5 New User

    Tried and tired with all solutions ,.,.  nothing has improved and nothing has solved my issue !! Smiley Sad

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