Cursor freezes

jenn1950
jenn1950 Member Posts: 2 New User

My cursor and mouse freezes and I am unable to properly shutdown my computer.  I need to turn the power strip off

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    jenn1950,

     

    Could you please provide the model of the computer you are having issues with so we can try to help narrow down a solution?

     

    It sounds like you might need to perform some maintenance on your system, try these things and see if they resolve it:

    1. When did this start happening, recently? You can attempt a system restore to when it was working correctly to see if it was a Windows update issue.
    2. Attempt a system file check to see if there are corrupt files that need fixing.
  • jenn1950
    jenn1950 Member Posts: 2 New User
    It's an Acer aspire desktop ATC 120. I purchased this less then 2 months ago and this has been an intermittent problem since 2 weeks after purchase.
  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    jenn1950,

     

    Sorry to hear that you have been having problems with the system since it is so new. Try these things and see if they resolve it:

    1. You can attempt a system restore to when it was working correctly to see if it was a Windows update issue.
    2. Attempt a system file check to see if there are corrupt files that need fixing.