V5 No display no access after 8.1 update

dulceflores
dulceflores Member Posts: 9 New User

I have an acer aspire v5. After I updated from 8 to 8.1 my display no longer worked. I tried hooking up the adapter to an external display and it doesnt detect it. So after trying EVERY solution I could find on the internet I uphooked the hard drive formatted it and installed windows 10. Hooked it back in the v5 and still nothing. No display. So someone suggested it is the motherboard but I hate to pay out the money for it and that be the solution either. Anyone else have this problem and replace the motherboard to fix it?

Answers

  • GuruAid-CS
    GuruAid-CS Member Posts: 467 Mr. Fixit WiFi Icon

    There are chances that it is a hardware issue. To confirm this, you are advised to contact nearest Acer service center by using the following link and check if that solves the problem:
    http://us.acer.com/ac/en/US/content/service-contact

     

    Hope this will help you.

  • dulceflores
    dulceflores Member Posts: 9 New User
    Acer wants to charge more than I paid for the netbook
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    Dulceflores,

     

    The following steps in the link below will delete your harddrive and install a clean copy of Windows 8.1 (assuming your computer came pre-installed with either Windows 8 or Windows 8.1.)

     

    I'm not sure if it will work, but it is what I would try.

     

    Obviously, you'll want to skip the part about ordering recovery media from Acer until after you have successfully installed the clean copy of Windows 8.1 (if possible).  If you decide to just continue using the clean copy of Windows 8.1, that would be fine.

     

    The Microsoft windows 8.1 USB media has powerful tools and I'm pretty sure operates in safe mode.

     

    http://community.acer.com/t5/Windows-8-1/Acer-S7-392-Factory-Image/m-p/362689#U362689

     

     

    I'm not an Acer employee.