Acer Aspire Switch 10-where is my serial number?

bjsmit2615
bjsmit2615 Member Posts: 3 New User
edited March 2023 in 2015 Archives

The only number that is on my Switch is on the bottom of the keyboard. This number doesn't work when I try to contact technical service. My computer won't turn on and I just want to get some help from Acer.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    download this for the serial number:

    http://support.acer.com/serialharvest/SerialNumber/SystemInformationSetup.msi#_ga=1.141966770.1650522051.1412414371

    install it, it will help to find your serial number

     

    or

    http://global-download.acer.com/SupportFiles/HelpDoc/help.aspx?LC=rs&BC=Acer

     

    about the Switch10 issue:

    long press volume down + power button

     

    if it works, it will enter BIOS, once on BIOS, just exit and it will boot to the OS.

     

    I'm not an Acer employee.
  • bjsmit2615
    bjsmit2615 Member Posts: 3 New User

    The long press doesn't work. The first link won't work because my computer won't start and the other link appears not to apply to my specific model, since the only visible number just has a barcode and a 22 digit number/letter combo that doesn't say serial number and won't work when I try to contact technical assistance with it.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Did you buy it in the US?

    I'm not an Acer employee.
  • gaminid
    gaminid Member Posts: 1 New User
    Did you get any help? I have the same situation. I bought a switch10 from Costco about 9 months ago now it is totally dead. I only have the same sticker with 22 digit sticker just like yours. With it I cannot get anywhere even though I am under warranty.
    Thanks
  • K-mart_12
    K-mart_12 Member Posts: 1 New User

    I have the same problem and am still under warranty. With help I was finally able to speak to a representative who says the serial number for the Acer Aspire Switch 10 is on the box it was in. I threw my box away, so I am going to try to go to an Acer Contact Center to see if they can help me fix it and find the serial number. Let me know if it says anywhere on the box to keep it and where the serial number is because I don't remember seeing that anywhere on the box saying to keep it. Thanks! Hopes this helps! Good Luck!

  • bjsmit2615
    bjsmit2615 Member Posts: 3 New User
    Try taking the laptop off of the keyboard and looking right where the tablet portion connects to the keyboard. It should have a tiny white sticker with a letter number combination.
  • abail44
    abail44 Member Posts: 1 New User

    This was the serial number location on mine also. Thanks for the help.