Dead after 18 months

ldyvelvet
ldyvelvet Member Posts: 3 New User

Got an Aspire E1-522-5659 in late October  2013. Here it is June of 2015 and my notebook is dead.

 

For weeks it has been giving the USB Unrecognized error with -nothing- in a port. The  2 of the 3 ports stopped working. Then they all stopped working. Blue screen when turning on saying there was usb error and it needed to restart for a week. Tried everything I could find online to fix it.

 

Now? Won't even turn on. Sits at Acer screen doing nothing. Tech guy tells me it is the motherboard. In a less than 2 year old machine?!

 

Horrible waste of money on what should have been a good product. Should have done more research I guess.

 

 

 

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    ldyvelvet,

     

    I'd like to see if there is something we can do to help you out, could you please send me a PM with the following information:

     

    SNID or serial number
    Contact name
    Contact number
    Email address
    Shipping address

  • ldyvelvet
    ldyvelvet Member Posts: 3 New User
    I will send you this information tonight once I can get home and get the serial number.
  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    ldyvelvet,

     

    Thank you for the information, I have passed a message along to have someone get in contact with you.

  • ldyvelvet
    ldyvelvet Member Posts: 3 New User
    Acer-Justin, just wanted to say thank you for reaching out to me and helping me with getting my notebook repaired. I will very honestly say I was not expecting the response I received and am very thankful for the assistance.

    If all goes well, I will be once again on my notebook in a week or two.

    Again, thank you for the help.