a500 tablet won't down load app for app store

dseguin3
dseguin3 Member Posts: 2 New User

When I  try to download the app for netflix, I keep receiving this error message.  RPC:5-7:AEC-7 BZD2-TGEY-F75GA.    Other apps recieve message error retrieving information from server.  When I try to watch our cable companies, app to watch on demand.  I hear but the screen is black.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    what's your build number?

     

    settings/about tablet/build number

     

    if you have already the latest available, i can only suggest you to do a factory reset but remember to backup your personal data first.

     

    settings/backup&reset/factory data reset

    I'm not an Acer employee.
  • dseguin3
    dseguin3 Member Posts: 2 New User

    builder number is A500_A500_7.014.01_com_GEN1