How do I preform a factory restore with thumb drive purchases from the Acer Store.

415
415 Member Posts: 3 New User

I have an Acer R7 572 which hard drive crashed. I did not create a Acer Factory restore thumb drive so I ordered one from the Acer Store. I follow the instruction which came with the thumb drive.1. connect thumb drive. 2.Reboot the computer and press F12. 3. Select USB HDD from boot option. 4. Follow instruction on the screen.  THERE ARE NO INSTRUCTIONS. Once the download finished and the thumb drive was removed I get a message that states load bootable device. According to information I found on line, the thumb drive should ask me a series of question before execution. See video https://www.youtube.com/watch?v=OcxIZqO4JrY . I received two factory restore thumb drives from Acer and both preform the same and not like the video. any suggestions?

Answers

  • Coqui13
    Coqui13 ACE Posts: 2,215 Pathfinder

    Hi 415,

     

    Do you have Windows 7 or 8 ??

     

    Here are the steps to follow: http://acer--uk.custhelp.com/app/answers/detail/a_id/27607/~/restore-windows-8-with-a-usb-recovery-drive

    Hope this helps.

     

    If the information was helpful, remember to mark (Accept as Solution), and give a KUDO, this will help others with same problems to find the solution and solving their problem as well. Thanks! 

    ☑ No trabajo para Acer, soy voluntario.
    ☑ Para cerrar el tema, marque " aceptar como solución" la respuesta correcta que le fue de utilidad.
    ☑ Lo siento pero no se responde a preguntas de manera privada, debe abrir un nuevo tema en el lugar indicado del foro para que pueda recibir ayuda.

    ★★ ACE Pathfinder 2015-2019 ★★

  • 415
    415 Member Posts: 3 New User

    I have Win 8.1. I tried this and it does not resolve the issue. This is a virgin hard drive and an Acer store purchased factory restore thumb drive which is not function an the video illustrate.

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    415.

    I bought a brand new solid state drive. I installed a clean copy of windows 8.1 first. And then I used the acer recovery media.

    It's time consuming but it works.


    http://community.acer.com/t5/Software-Solutions-and/Acer-S7-392-Factory-Image/m-p/362689#U362689

    I'm not an Acer employee.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    415,

    have you check that the HDD is listed on BIOS?

    press F2 at boot to enter BIOS and look under SATA devices (main page) if the HDD is listed.

    I'm not an Acer employee.
  • 415
    415 Member Posts: 3 New User

    Thanks for the advise. Motherboard crashed and I will now part out this unit and repurchase another one Acer Aspire R7 572 6423.