Can't restore from USB on Acer Aspire E5
Help! I backed up my Acer Aspire E5-551-T374's recovery partition to the USB with the erecovery software already installed on the computer. Later, after I re-partitioned the hard drive removing all of the partitions including the hidden recovery partition, I tried to restore it with the USB recovery stick. I plugged it in and set the USB as the first thing to boot in the BIOS. When the normal Acer boot logo came up, it stayed there until I force shut it off. I noticed that at some point it will shut off by itself if it is unplugged. The battery was not dead though. If anyone had this problem and they know what it is, that would be great!
Answers
-
First of all, the HDD must be unallocated, that means no partitions, prior to use the USB erecovery.
then, have you pressed F12 at boot and choosed the USB as bootable device?
I'm not an Acer employee.0 -
Just tried both of your reccomendations and I was still stuck at the Acer screen.
0 -
it looks like a bad USB flash drive, can you check it on another PC?
if it's faulty, the only way to recovery your PC is to buy Acer erecovery media:
Acer recovery media
if you are in the US you can buy it:
http://store.acer.com/store/aceramer/en_US/eRecovery
if you are outside the US, you must call/email your regional Acer support service:
http://www.acer.com/worldwide/support/I'm not an Acer employee.0 -
It shouldn't be faulty because when I hookeed it up to a Linux recovery disk, it showed one fat32 partition with a boot and lsb flag on the flash drive.
Just checked the flash drive on another computer and it boots fine.
0 -
You deleted the push button reset. The factory default USB recovery drive relies on it (I think).
https://technet.microsoft.com/en-us/library/jj126997.aspx
To hopefully resolve the issue (if you have Windows 8.1), you can create a USB media drive and install Windows 8.1. After you install Windows 8.1, you can use your factory default backup.
You can skip steps 13 and 14 below since you have a recovery USB.
http://community.acer.com/t5/Software-Solutions-and/Acer-S7-392-Factory-Image/m-p/362689#U362689
I'm not an Acer employee.0 -
Or if you backed up your Acer apps, you can just do a clean install of Windows 8.1 using that Microsoft media link.....and then re-install the apps....or download them at acer.com
All of your drivers will be on Acer's website or windows update.
I'm not an Acer employee.0 -
I am trying it now! I'll notify you when it is done to see if it works. It will take a while though with really slow internet!
0 -
Ok good luck. I won't guarantee that your recovery drive will work, but at least you'll have a clean install of windows 8.1.I'm not an Acer employee.0
-
Now that I think of it, push button reset wouldn't be a factor because you should be able to install the recovery drive on a replacement hard drive. So disregard my push button reset theory.I'm not an Acer employee.0
-
Would it be possible to hook up the hard drive to another computer and install it onto that? I know that Windows checks if the motherboard is the same but if the installatin is optimised for Acer computers then it wouldn't be a problem, right?
0 -
not the best practice.
if you will need to unplug the installed HDD on the PC to use as installation, plug the E5 HDD and the USB and hope it will work.
Have you tried different USB ports?
I'm not an Acer employee.0 -
Yes, I have tried all of the USB ports
0 -
-
Just to test the USB recovery media, have you tried to boot from it on another PC?
just to check if it loads, then you can quit without installing.
I'm not an Acer employee.0 -
It does load on another PC. I tried to load Windows onto that computer and then boot the recovery drive but it did the same thing.0
-
Thank you for all of your help, but I am just going to send it back to Acer so they can restore it.
0 -
Yeah, I had the exact same problem as you (after using Windows 10 technical preview). The only way I could get my recovery drive to work was to perform diskpart clean (twice), and then install a clean copy of Windows 8.1 using Microsoft's Windows 8.1 USB media. After I did that, my recovery drive worked just fine.
I'm not an Acer employee.0
