What drivers needed to re-enable Aspire V5-551 keyboard? Multiple copies in Device Mgr: cleanup?

Pianoman45
Pianoman45 Member Posts: 4 New User

What drivers must be reinstalled (and/or removed) to re-enable the internal keyboard on an Aspire V5-551 ? The original keyboard driver(s) where accidentally deleted.  I have already reinstalled the Dritek RF Button (Radio Controller) driver.
Except for the internal keyboard, the PC works fine using an external keyboard (or the visual keyboard) and a Logitech cordless mouse.  Device Manager seems to show multiple copies of drivers. Is a cleanup needed ?

Best Answer

  • Pianoman45
    Pianoman45 Member Posts: 4 New User
    Answer ✓

    Hello IronFly,

    Following on your comment, I replaced the keyboard and the PC is now working fine.  Thank you so much for the solution.

     

    By the way, I ordered the keyboard thru Amazon MarketPlace, it came directly from China for an incredibly low price of 17$ CAN. It took 3 weeks but the delay was worth it because it saved the computer.

     

Answers

  • Pianoman45
    Pianoman45 Member Posts: 4 New User

    I forgot : the OS is native Windows 8.1, the BIOS is in UEFI protected mode, cannot access without internal keyboard.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    If you mean, that you can't enter BIOS with the laptop keyboard, then....it's an hardware issue, not drivers.

     

    if you disconnect the USB keyboard, are you able to access BIOS pressing F2?

    or pressing ALT+F10, can you enter Acer erecovery?

     

    if not....keyboard hardware issue, since the boot connection is very low level and can only work or not.

    I'm not an Acer employee.
  • Pianoman45
    Pianoman45 Member Posts: 4 New User

    Thank you IronFly for the comment : the keyboard was indeed damaged (large coffee spill -> keyboard removed, washed and dried).  I have ordered a replacement keyboard and I will test it as soon as I recieve it.  I hope the keyboard port was not damaged by the spill.  I'll keep you informed.

  • Pianoman45
    Pianoman45 Member Posts: 4 New User
    Answer ✓

    Hello IronFly,

    Following on your comment, I replaced the keyboard and the PC is now working fine.  Thank you so much for the solution.

     

    By the way, I ordered the keyboard thru Amazon MarketPlace, it came directly from China for an incredibly low price of 17$ CAN. It took 3 weeks but the delay was worth it because it saved the computer.

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Good to hear it.
    I'm not an Acer employee.