Help required for Acer Aspire 7520

Gwladok5
Gwladok5 Member Posts: 2 New User

Hope someone can help. This laptop was ok, running a malware check, when I returned the screen was blank. When I restart, the screen goes from black to a sort of dim light, Windows 8 appears to start with startup sounds, plugging in a USB mouse prompts the sound, but nothing appears on the screen.

 

Any clues?

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    Gwladok5,

     

    Do you have an external monitor you can connect to the notebook? If so, connect it and see if you get a display. Software wise, you can try a system restore to see if that brings the screen back if you can get a display to show. Hardware wise, it could be a problem with the mainboard if you aren't getting a display on the notebook screen itself.

  • Gwladok5
    Gwladok5 Member Posts: 2 New User

    Thanks very much for your response.  I'm sorry but I forgot to update my original post!  I did use an external monitor for several days & then suddenly the laptop screen burst into life. It is ok now but I'm none the wiser.

     

     

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    Gwladok5,

     

    Glad it's working for you again.