Acer Aspire V3-371-59YR Trackpad freezes

moby66
moby66 Member Posts: 3 New User

First day with this laptop bought brand new. All updates installed.

 

Problem: Trackpad suddenly freezes !! Forced to shut down by pressing power button or forced to use a mouse!!

 

Please suggest solutions as I like this thin and light laptop and would hate returning it.

 

Thanks and have a great day!!

 

Moby

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    moby66,

     

    It could very well be that the Windows updates installed caused the problem to occur. I would suggest that you perform a system restore to before the updates were installed to see if the problem existed, if not, install your Windows updates a little at a time rather than in bulk to see if the issue persists.

  • moby66
    moby66 Member Posts: 3 New User

    Acer-Justin,

     

    I had already tried all the solutions you suggested without any luck. Not willing to live with a $500 laptop with trackpad problems, I returned it.

     

    This particular model seems to have a history of trackpad issues.

     

    Thanks anyway.