Ultrabook M5-481PT

RonanFelipr
RonanFelipr Member Posts: 17 New User

I got a problem with my HDD (500 GB), crashed. And I didnt have any backup from my system or drives, anything.

So I bought a new HDD (same size, 500 GB seagate). And now the real problem start.

I can't install windows on it. I tried a lot of things already. Changed a lot of things in the BIOS setup.

I tried install windows 8.1 and when I click "install" I got the message "coudn't find drives on your computer".

I tried windows 7 so after install 7 I can upgrade to windows 8, but it failed too. I clicked to install windows 7 and got a error with the partition.

I tried "LEGACY BIOS" and "UEFI" and nothing.

I have 6 CD's with Windows from Acer, because I got another problem a long time ago and they sent it to me.

I tried all of then but still cant do anything.

When I use the CD to boot the system I got the message "this CD dont work on LEGACY BIOS MODE, change it to UEFI", so I change the BIOS to UEFI and tried again and got the message "this CD dont work on UEFI BIOS MODE, change it to LEGACY BIOS", I was like , it making me crazy lol.

If someone can help me, please.^^

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Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    you need to completly wipe your HDD
    http://www.partitionwizard.com/partition-wizard-bootable-cd.html
    download the .iso file
    then use a software to burn CD/DVD or USB flash drive and burn the .iso file
    once done, put the CD/DVD/USB on your PC, boot from CD/USB (maybe you need to boot under Legacy if you have UEFI BIOS)
    press F12 at boot and choose CD or USB
    at the desktop
    select your HDD
    right click on your HDD icon and choose delete all patitions and click on yes and then apply
    http://www.partitionwizard.com/help/delete-all-partitions.html#howto

    or wipe your HDD completly (it will erase also any GPT or MBR on the HDD), choosing the first option after selecting the wipe function.
    then exit partition wizard, boot to BIOS, set UEFI back from Legacy (if you have UEFI BIOS) and boot from the erecovery media.

     

     

    I'm not an Acer employee.
  • RonanFelipr
    RonanFelipr Member Posts: 17 New User
    I don't have the recovery media. I have 6 discs from Acer (3 discs for recovery, 1 disc to clean the computer, 1 disc of language and 1 disc of system).
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    recovery media = disks from Acer Smiley Happy

    so you have it, wipe your HDD and re-install

    I'm not an Acer employee.
  • RonanFelipr
    RonanFelipr Member Posts: 17 New User
    It didn't work. After wipe my HDD, I try to use the recovery media and got the message "no bootable devices".
  • RonanFelipr
    RonanFelipr Member Posts: 17 New User
    Using the recovery media now I got the message "it only work on UEFI bios mode" I changed it and got the message "it only work on LEGACY bios mode".
  • RonanFelipr
    RonanFelipr Member Posts: 17 New User
    I got now, I changed the security boot to "disable". And it work.
    But the recovery media gave me a new error
    "error=0x3(the system cannot find the path specified) Smiley Sad
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    which OS had your M5 from factory?

    win7 or 8.x?

    I'm not an Acer employee.
  • RonanFelipr
    RonanFelipr Member Posts: 17 New User
    Windows 8 and after a few month Windows 8.1 came.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    The 6 disks from Acer are with windows 7 or 8?
    I'm not an Acer employee.
  • RonanFelipr
    RonanFelipr Member Posts: 17 New User
    Windows 8
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    ok.

     

    i would wipe completly your HDD, using partition wizard bootable media from my previous post.

     

    switch to Legacy and disable secure boot to boot from partition wizard bootable media.

     

    once booted choose wipe HDD instead of deleting partition only, i suspect that your try to install windows 7 messed up GTP to MBR; so you need to wipe HDD choosing the first option.

     

    once done, boot to BIOS, go to the last page/tab and choose load default settings, save and exit.

     

    insert your recovery CD (i think number 1), at boot press F12 and choose CD; let me know if it works.

    I'm not an Acer employee.
  • RonanFelipr
    RonanFelipr Member Posts: 17 New User
    It took almost 2 hours to wipe my HDD. After that I tried the recovery part but still same error.
    The system don't boot from the recovery disk I, I need to use the system disk to boot, so I choose the idiom, and it start and ask for the recovery disk I, after put the recovery disk I got the error. It have 2 option to recovery, the first one is the one I'm trying. But I tried the second one (same steps) and got the error "the disk don't have enough space to temporary files".
    I got from my friend a CD with windows 8.1 and tried but after click install I got the error with drives.
    I'm trying contact im mail with the Acer support.
    But yea it almost 1 week with that making me crazy, last night I went to sleep 4:00am lol
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Can you check on BIOS if HDD password is set as Frozen?

    I'm not an Acer employee.
  • RonanFelipr
    RonanFelipr Member Posts: 17 New User
    HDD password is set "clean".
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Let's try a last thing, download windows 8.1 enterprise trial:

    http://www.microsoft.com/en-us/evalcenter/evaluate-windows-8-1-enterprise

     

    once downloaded the iso file, create a bootable USB flash drive using Rufus:

    http://rufus.akeo.ie/?locale=en_US

     

    set it for EFI BIOS, load the iso file and let it burn it.

     

    then put it to your M5, press F12 at boot and choose the USB flash drive and check if it's able to install.

     

    if it installs, probably your CD/DVD drive has some issue, if it doesn't install, i would start suspecting an HDD issue or SATA chipset issue.

    I'm not an Acer employee.
  • RonanFelipr
    RonanFelipr Member Posts: 17 New User
    This weekend I did a lot of tests. And I got a lot of different error. I got my IT friend to help me but still end with some error. I'm giving up, this thing making me crazy. I wish to broken it in a million of pieces lol. I'll buy a new one soon.
    Thank you a lot for try to help me!!
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Last thing to try:

    http://us.acer.com/ac/en/US/content/drivers/4545;-;Aspire%20M5-481PT

     

    BIOS update the latest version for windows 8.x is 2.22 but you need a working windows OS installation or (never tried) a windows 8.x recovery disk, that will let you have a command prompt to run the BIOS updater .exe

    I'm not an Acer employee.
  • RonanFelipr
    RonanFelipr Member Posts: 17 New User
    I can't update it then.
  • RonanFelipr
    RonanFelipr Member Posts: 17 New User
    I don't know how but my HDD password is set frozen now.