I have a 360 touch screen laptop and I cant turn it on!!!!

j_sharpie
j_sharpie Member Posts: 2 New User

Hi, I have a 360 touch screen laptop (bought the middle of last year). The on/off button is placed on the side and usually 'clicks' when you press it to turn it on. I went to turn it on the next morning after using it the previous night, the 'click' that it usually made when you press it wasn't there. It was soft touch. I'm having trouble trying to explain it but hope that it can kind of be made sense of. This problem has resulted in me not being able to turn the laptop on. I was wondering if there was another way of turning my laptop on or if there is anyway of fixing it. Please help!!!!

Answers

  • Shinichy_Kudo
    Shinichy_Kudo Member Posts: 355 Skilled Practitioner WiFi Icon

    Hi Friend.

     

    Don't worry I could understand the problem.

     

    What you mean is that the button on/off is stuck or locked and you need to press too hard for you to turn on or off.

     

    In this case you may need to take your computer to review to be repaired and can take off the button so that it works again.

     

    If your computer is under warranty and you have no way to open it, you better take it to repair so that you can help.

     

    I hope you find it useful information, you have nice day! Greetings. ^^

  • laurent_14
    laurent_14 ACE Posts: 10,331 Trailblazer

    Hello j_sharpie,

     

    As your laptop is under warranty, I suggest you to contact your Acer support to make a repair enquiry.

    France
  • j_sharpie
    j_sharpie Member Posts: 2 New User
    Thank you so much, this is all very helpful!!!!