Track pad gestures not working on Acer Aspire ES1-512-C96S

gofasterrrr
gofasterrrr Member Posts: 3 New User

I can not get the track pad to work.  Gestures do not work at all. How do I find out what track pad driver I need? It does not show up in Control panel> Mouse oranything else.

 Techs said I had MS Precision trackpad. If that is so then there's no driver and it still doesnt work. They had be restore and update bios.

 

Desparate 

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder

    A certified windows precision touchpad is a new class of input devices that provide high precision pointer input and gesture functionality. By default, these devices generate ultra-high precision scroll wheel messages for desktop application consumption.

    You will find the correct touchpad driver in Acer recovery management >Click Reinstall Drivers > On the Contents tab, locate the driver.
     
    Even if you install the synaptics or Elan touchpad driver, it would only be listed as HID input device under "Mice and pointing devices" in device manager. You will not find device settings for toucpad in control panel.
     
    To adjust the settings and gestures, Open PC settings(you could also press and hold the windows key and tap there I key to open directly to the Settings charm), and click/tap on PC and devices on the left side.

    Click/tap on Mouse and touchpad on the left side

    On the right side under Touch keyboard, move the slider to the right to turn on Touchpad, then you will find all option to adjust settings of your touchpad.

     

     

     

    Click the Kudos kudos-thumbs-up.pngto say “Thanks” for helping! select "Accept Solution" if your issue is resovled.

     
  • gofasterrrr
    gofasterrrr Member Posts: 3 New User

    Nothing that you mention Works. Acer had me try all of that and Gestures still do not work.

    The DRIVER is not in the Acer Recovery drivers download so i cant reinstall whats not there. I understand the track pad and everything but there has to be two things.

    1. The maker (Synaptics) or (ELAN)

    2. Drivers to make the gestures work.

     

    I have BASIC operations.Cursor control, Scroll up/down and Left click and thats it.

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    gofasterrrr,

     

    Since you are using BIOS version 1.09 you should have the option in the BIOS for the touchpad to be recognized as Precision (HID device) or Basic (PS/2 device). The option will be on the main CMOS screen, it sounds like you touchpad is set to basic mode where it will make the touchpad work like a regular PS2 device. Toggle it to Precision if it is, save and exit, and restart to see if that fixes it for you.

  • gofasterrrr
    gofasterrrr Member Posts: 3 New User

    Checked that from the start and that's why Acer had me update my bios. Nadda.

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    gofasterrrr,

     

    You checked that setting in the BIOS itself from the start and it's:

     

    A: Not there

    B: Set to Precision

    C: Set to Basic

     

    I've looked at the ES1-512 model we have and the BIOS has the feature present, it's set to Precision. When I changed it to Basic the touchpad worked like a standard mouse, when I changed it back to Precision it had all the gestures enabled.

     

    Could you please confirm what your BIOS has the touchpad set to (Precision/Basic) and let me know in the mouse settings if it recognized it has a HID or PS2 device if it's set to Precision?