Acer Switch 10 won't turn on or charge battery after changing power plan? Connected standby problem?

Jinm
Jinm Member Posts: 3 New User
in 2016 Archives

The computer is in dead state the next morning after I switched its Windows power plan to high performance. In order to unlock power plan options, I disabled connected standby via a registry key in HKLM\System\ControlSet001\Control\Power\CsEnabled to 0.

 

After investigating, I read that this computer doesn't support normal hibernate\wake-up process other than connected standby. I select shut down option in the menu (hibernate option disappeared). It's possible that shut down option in the menu was actually set to sleep/hibernate in power settings by default.

 

The battery was at 100% before I last turned it off.

The LED power indicator doesn't light on when power supply is connected on either DC or microUsb.

 

Are there options to fix it other than taking it to a service center

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Try to boot pressing power button + volume down, it will boot to BIOS then exit without saving.

    I'm not an Acer employee.
  • Jinm
    Jinm Member Posts: 3 New User

    Update: The LED power indicator does now display charging after I had the device connected for about 10 mins. Also it started heating like the cpu is under stress.

     

    So it looks like the computer is in a hibernate state from which it can't wake up. I tried holding the power button to turn it off completely but that doesn't do anything. Power + volume down doesn't work either.

     

    Is there a procedure for factory reset using a combination of buttons?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    ALT+F10 but only at boot, so if even Power button + volume down (tried a very long press of both?) doesn't work.....

    I'm not an Acer employee.
  • Jinm
    Jinm Member Posts: 3 New User

    The display is off, but it's heating when connected to a power supply as if under heavy stress. I can't get it into the boot state with acer logo showing.

     

    I read on solutions to acer hibernate problem for some other models, it  involved removing the battery.

     

    Would removing the back cover and disconnecting the battery mean warranty void?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Jinm wrote:

    Would removing the back cover and disconnecting the battery mean warranty void?

    Yes.

    I'm not an Acer employee.
  • khuram99
    khuram99 Member Posts: 6 New User

    i have same problem with my acer swith 10....you have solved your problem??

  • khuram99
    khuram99 Member Posts: 6 New User

    i have same power butron problem...but your solution work but it is not permenent solution..please help me

  • braykim97
    braykim97 Member Posts: 2 New User

    I had no luck plaese help by emailing me at *** Thanks

     

    [edited for privacy-please do not post personal or unique information such as but not limited to full names, email addresses, phone numbers, serial numbers, etc.]

  • toanton
    toanton Member Posts: 2 New User

    i got problem it before  my tablet has warrantied they  said rechargeable battery was dead to be replace they fixed it if your tablet no wattanty order new one from ebay and you do it by your selfthanks

  • flaxton
    flaxton Member Posts: 3 New User

    I finally got mine to power up after a day of trying. The Power + Volume Down seemed to do it.

     

    Now that it is running, I turned off Hibernate (in Windows 10):

     

    How to enable or disable Hibernate in Windows 10:
    1. Press Windows + X keys to open Power menu and select Command Prompt (Admin)
    2. To enable the Hibernate, type command powercfg/h on.
    3. To disable the Hibernate, type command powercfg/h off.
  • rjolson
    rjolson Member Posts: 1 New User

    If you're good with taking things apart, can tell you what I found with my mother's Acer Aspire Switch 10 (SW5-011-18R3).  I took the main half apart.  The clamshell opens along the split line on the sides.  The one on the back is just a design element.  With power cord attached, I was able to read 4.26 volts going to the battery.  Plenty to charge it, especially how ACER says it won't charge very fast if it's on.  Not a big voltage disparity since the battery is 3.8v, so not a big charging force.  However, I wasn't getting any LED indication of charge nor able to turn on the thing.  Power button, power button + vol up, power button + vol down, reset switch, none of it was working.  BTW:  The LED is the hole in the power button.  So, after taking it apart, I found that there's a ribbon cable going from the main board, across the battery, and plugging into the sub board that has the charging LED, power button, volume button, and a vibration motor attached to it.  The ribbon cable had become disconnected at the sub panel and so the battery had been charging the whole time, just couldn't see it.  Plus, couldn't turn the thing on, since the power button was effectively disconnected.  Flip up the little black panel at the base of the connector (away from where cable goes in), put cable in as firmly as possible, flip black panel down, and WOOLAH, strong blue LED that battery is fully charged and I can turn the thing on again.  Hope this helps someone else.  That ribbon cable is double sided taped to the battery.  I thing mine was a bit tight and possibly even temperature variation was enough to pull the ribbon out.  I readjusted the ribbon to make sure there was "slack" between the last tape point and connector.

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