Recovery of Iconia w510 with Acer usb erecovery media

jcp71
jcp71 Member Posts: 3 New User
in 2015 Archives
I need to recover my w510 tablet back to factory and didn't have recovery disks so I purchased an erecovery media usb through the Acer store. I set the boot sequence to the usb in bios and start the restore. When IsoImageRestorer pops up I select create a system without a hidden partition, as the 32gb w510 doesn't have a recovery partition and then set the system partition ratio at 100%. It goes through the whole setup with 1 final reboot after all 61 apps/updates/etc have been applied. After it reboots it gives the error: Restore failed-cannot find image path: M:\D2D\Images\*.SWM I've tried this several times and get the same thing. Is there something wrong with the usb?

Thanks

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    I wonder if the M: (likely the USB drive) drive is changed to D: or something after the install is done. Will it boot to Windows after it's all done, or does it back everything off?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • jcp71
    jcp71 Member Posts: 3 New User

    I get an error.  After the restore failure, I get a black screen saying windows failed to start and it might be due to a recent hardware or software change.  Don't know what it would be as I just follow the instructions on screen.  I've tried it several times with the same result.

     image1.jpgimage2.jpg

  • GeoH
    GeoH Member Posts: 10 New User

    I went thru the same purgatory several times a couple months ago with a purchased Acer recovery USB drive with the same results.  I played with the hidden/no hidden partition and percentages, and ended up downloading Win 8 Enterprise and putting it on a USB drive to install.  It worked flawlessly, then I was able to use the Acer USB recovery drive to completion.  No need for the install key since it's in the bios.  Download the Microsoft tool to make a bootable copy then download the free Win 8 Enterprise iso and put it on your USB drive.

     

    Microsoft tool  https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool

     

    Win 8 Enterprise   http://www.microsoft.com/en-us/evalcenter/evaluate-windows-8-enterprise

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    I believe the UEFI rquires a 100 MB boot partition that may be hidden. This is not a recovery partition.

     

    The enclosed is how my "stock" 32GB W510 is organized. Disk 1/D: is a 16GB sdcard.

     

     

  • jcp71
    jcp71 Member Posts: 3 New User

    Thanks for the replies.  I contacted Acer and they sent me a new USB but I received the same errors.  I had actually just downloaded the 8.1 iso off the Microsoft site and was going to try that.  Sounds like it might.  Why the enterprise version?

    This is the site I used to download the installation iso.

    http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

     

     

    Ace padgett, I'll also try the messing with the partition again but I swear I've tried everything as GeoH did.

     

    Thanks again for the help.  This certainly should be easier than this.  I'll report back on results.

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