V193 A not working with Asus B85 Vanguard

Jilek
Jilek Member Posts: 6 New User

Hi,

Monitor Acer V193 A (V193 Abmd) not working with Asus B85 Vanguard motheboard on DVI.
DVI - DVI not working

DVI - HDMI working

I tried many cables, result still the same. Latest Asus BIOS (v2103).

We have 90+ monitors and 50+ motheboards and we need to find a solution.

Asus says that the problem is with the monitor...

Any ideas?

Thx

Answers

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Hi Jilek,

     

    Let me start with a couple questions:

     

    • Are you able to confirm if the monitors are able to work on another desktop with the DVI cables?
    • What OS are the current desktops running with the B85 Vanguard MBs running?
    • Are you running video cards or off of the onboard video? Have you reset the BIOS or enabled/disable onboard video based on your needs?

    Let me know what's going on. Also, if none of this spurs any thing, please feel free to private message me a few example serial numbers so I can pass those along for review.

     

    Thanks,
    Cory

     

     

  • Jilek
    Jilek Member Posts: 6 New User

    Hi Cory,

     

    monitors work fine with other our motheboards (Intel DQ35JO, DH55TC, DH77DF and DH77KC), problem is only with asus B85 Vanguard boards and is OS independent - monitor doesnt work even in BIOS/UEFI - yellow led or no signal. On 100% Asus MBs and on 99% Intel MBs we use default intel graphic card.

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Thanks, I got you message, and I'll have it reviewed.

     

    Just to make sure other simple questions are out of the way:

     

    • Are other monitors work with DVI on the desktops with the B85 Vanguard?
    • Does the V193 work using VGA?

    Cory

  • Jilek
    Jilek Member Posts: 6 New User

    Yes works,

    Samsung Syncmaster 192N, 953BW, Dell U2410, U2412, NEC EA224wmi, Acer B223PWLymdr,... all on DVI<->DVI works.

    Acer V193 DVI - Asus B85 Vanguard DVI => not working

    Acer V193 DVI - Asus B85 Vanguard HDMI => working

    VGA?! bleee no VGA i our company...

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Jilek wrote:

    VGA?! bleee no VGA i our company...


    Well, it really just be for testing to understand if it's specific to the DVI port or possibly a bigger issue such as firmware.

  • Jilek
    Jilek Member Posts: 6 New User

    OK, i will try it and post a result here.

  • Jilek
    Jilek Member Posts: 6 New User

    Hi,

    VGA - VGA works fine.

  • Jilek
    Jilek Member Posts: 6 New User

    Any progress?

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    I have not recieved any information, I'll follow up and push to get an answer soon.

    Cory

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Hi Jilek,

     

    Unfortunately, due to the age of the V193, Acer is not able to identify a root cause and will not release any updates.

     

    I apologize that we're not able to completely resolve your issue. I understand that using VGA isn't your first choice, but the use of VGA or DVI to VGA adapters should allow you continued operation of the V193A monitors.

     

    Cory