Acer Aspire V5-122p video buffering

tommy2k8
tommy2k8 Member Posts: 23 Networker
in 2015 Archives

My client's videos keep buffering.

It happens on all web browsers (Firefox,IE,Chrome).

I have tried:

Updating the video card drivers (it is a AMD Radeon HD 8210) and Flash, neither of which make a difference.

The laptop is Windows 8.1 64bit.

 

What else can I try?

Answers

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Buffering is usually related to how fast it can download.Try a hardwire from the router and see how it does.

  • tommy2k8
    tommy2k8 Member Posts: 23 Networker

    I will ask my client to try that and let you know.

  • tommy2k8
    tommy2k8 Member Posts: 23 Networker

    That didn't make a difference!

  • Alan-London
    Alan-London ACE Posts: 793 Pioneer

    It sounds to me that your connection is either too slow or there are too many concurrent users downloading.
    You could run a speed test to see whether or not you are receiving the throughput you expect.

     

  • tommy2k8
    tommy2k8 Member Posts: 23 Networker

    The spped is 11Mbps so thats not bad for this area.

  • Alan-London
    Alan-London ACE Posts: 793 Pioneer

    I would say 11mbs 802.11b is far too slow for streamed video. You will, no doubt, not actually receive that throughput anyway due to interference etc (probably only about 6mbs). It's just too slow I'm afraid.

     

  • tommy2k8
    tommy2k8 Member Posts: 23 Networker

    They're just Youtube videos. I get about 10Mbps, and mine is fine.

  • Alan-London
    Alan-London ACE Posts: 793 Pioneer

    My guess is it's borderline. Probably your client is experiencing more interference than yourself. You could suggest that they reposition their equipment in the hope that it will improve reception/reduce interference.

     

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