acer portal & framework chrashes
Laptop is brand new. From day one I have received acer portal crashed & aop framework crashes. I have already uninstalled these and reinstalled them several times and reset to factory settings also. Sick of it. Have read that some files may be left behind when an uninstall is done. How do I get rid of these left behind files? Do I need to install something in place of the acer apps or can my laptop run without.
Answers
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Didi you download/install the applications from https://www.cloud.acer.com/downloads?
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I did download thru htere. Have also had many chats with online support. The last thing they wanted me to do is send it in to be fixed. Brand new and have to dealwith this. Would love to take back, get my money back and buy an HP like I was going to do in the firs place.
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As of now, acer portal is disabled. Can I uninstall acer apps without having windows crash?
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We're sorry again for any incovenience caused.
For AOP framework crashed issue, there will be a release for the issue fixed recently.
We'll post here once the release is ready.
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Background agent has been not working....any possible solution..?
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Hi rehanbajwa123,
Coud you help to provide the error message screenshot?
Is your Windows OS Win7 or Win8?
Thank you.
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For AOP framework crashed issue, we've puslished the releases to fix the issue.
You could upgrade the application you used to the latest version. The latest version numbers are as follows.
Acer Portal: v3.05.2003
abMedia: v2.07.2004
abPhoto: v3.02.2003
abDocs: v1.06.2002
abFiles: v2.02.2002
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When I checked the version of my apps, they are already the new versions. I have been getting acer portal crashing & framework crashing the last couple of days. One I could not check is the acer portal itself. How do I get in to check the version of the acer portal?
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I have found the version of the acer portal & it is the new one.
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Did the issue still happen on the lastest version?
Thanks.
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Yes it does. Just got the crashing error again the night before last.0
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Hi Jticked2,
Sorry for any inconvience.
Could you kindly help to send feedback for investigating?
Please follow the steps below after you encountered Acer Portal and AOP framework crashed.
1. Launch Acer Portal
2. You can see the Acer Portal tray icon on system tray
3. Right-click Acer Portal tray icon
4. Click "Send Feedback"
5. Please add "Acer Portal and AOP framework crashed" in the description text field
6. Click Submit button
Thanks for your kindly help. We'll pass the information to the releated department once we received your feedback.
We'll keep posted if any update.
Thank you.
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Hi Jticked2,
For crashed issue, is the current status of the problem improved so far?
We didn't receive your feedback yet and just would like to confirm it with you.
Thanks.
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from the acer portal icon on my tray, when I right click, it does not give me the option to send feedback. But regardless when I turned on the computer for this, I got the acer portal crashed message with the angel wings.
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The options I get are: acer portal, pin this program & close window
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Hi Jticked2,
Thanks for your reply.
About "Send feedback", sorry for misunderstanding. You can refer to the screenshot to find the function.
Please add "Acer Portal and AOP framework crashed" in the description text field.
Then we're appreciated if you could provide more information about AOP framework crashed.
Please follow the steps below when you encountered the issue.
1. Remember the date and time for the issue happened
2. Go to Control Panel\All Control Panel Items\Administrative Tools
3. Click "Event Viewer"
4. Click Windows Logs and right-click on the Application then click "Save All Events As..." to save the file
Please kindly help to send the file and the date and time for the issue happened to acercloud_support@cloud.acer.com.
We'll pass the information to the related team for investigating once we received your feedback.
Thanks for your great help and sorry for any inconvenience caused again.
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Hi Jticked2,
Now the issue has been resolved on the latest version. Thank you for your help and patience.
You can update any one of abApps (Acer Portal, abPhoto, abMedia, abFiles, abDocs) you want to use.The latest version as below:
Acer Portal: 3.06.2004
abPhoto: 3.03.2004
abMedia: 2.08.2003
abFiles: 2.03.2003
abDocs: 1.07.2004Acer BYOC Apps Support
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