I can not delete cookies - when I click on the option, it does NOTHING.

MrsWally28
MrsWally28 Member Posts: 1 New User

I can open my control panel window - but there are several items that do NOTHING when I click on them. I can not do anything under "Internet Options". And it will not let me install updates. Again, I click on the option to do so, but it doesn't do anything.

Answers

  • sathya0403
    sathya0403 ACE Posts: 586 Pioneer
    Hi Mrs. Wally,

    Based on your Description, its either the OS is corrupted or some(3rd Party) Malware, Try to do a system restore to earlier date & time.
    Once you get to the password screen(Windows Password / Login Screen), Hold shift & restart the unit, you should get to Recovery Environment, select Troubleshoot>Advanced> System Restore.

    NOTE: Instruction above is for Windows 8/8.1.