I need your help. I am using Acer aspire 5735. Laptop Problem: Auto Restart

GroundZero
GroundZero Member Posts: 7 New User

Good day. I need your help.

 

I am using Acer aspire 5735, specs are: Intel(R) Core(TM)2 Duo CPU T6400 @2.00GHz, 2.00GHz. Before, its win7 professional, 32bit OS, 3Gb RAM. Because of the problem (Automatic Restart), I brought my laptop to the computer technician for formating and installation of a new OS just last October 2014, hoping that my laptop will be okay. After the reformat and installation, RAM is now 4.00GB (2.93 usable, changed the 1GB RAM to 2GB), 64 & 32 bit Win7 Ultimate OS. Btw, is it ok if my OS is 32 & 64 bit? Anyway, the problem is still there. I'm not sure if they really formatted it because the partition is still the same, the only difference is the drive C: with folder named "folder file" & "folder file (x86)". I guess they just installed a new OS without formatting the whole hard drive. I already tried cleaning the fan but the problem continues.

 

What I do now is wait for the windows to load comepletely until desktop is open then I immediately click any dj software (Serato, Traktor or VDJ) just to keep it from running. Yes, it won't restart as long as the dj software is running. If not, it will restart again and again until the OS loads completely. They say its a software or hardware problem or a virus or battery problem, etc. But the question is, why is it that it won't restart everytime the DJ software is running? What's with the dj software, why is it that it runs smoothly? Cause as far as I know, if the problem is hardware or software or battery/power problem, even if I opened the dj software, it will still automatically restart. If I quit/exit the dj software, then the laptop will immediately restart. 

 

My sister bought this laptop in UK, gave it to me last 2013 of February and autorestart starts to occur last May of 2014. I cleaned the fan when the problem first occur and it was running smoothly but then after 1 month, it came back. Until now.

 

What do you think? I badly need your help. I dj to support my studies & additional allowance everyday. 

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    GroundZero,

     

    To answer a couple of your questions, there are only a couple reasons to have both a 32- and 64-bit operating system installed. One of which is an installed program is only compatible with a 32-bit operating system, but you'd have to boot into that operating system, they don't run at the same time. I doubt that's what is going on, but I just want to make sure you understand the process.

     

    It does sound like it is having some sort of software iss ue that's causing it to autorestart. I know you use this sytem, but if it's been having this problem since May 2014 you need to make sure you have your data backed up and reload this system, that's a long way to do a system restore back to and there's so much stuff that's happened since then anyway.

     

    Kudos keeping it as clean as possible, by the way.

  • GroundZero
    GroundZero Member Posts: 7 New User

    Thanks Acer-justin... The problem started last May of 2014 when my OS was Win7 Professional 32bit. I cleaned the filter and fan because it was dirty but then after a couple of months, it happended again so I tried cleaning the filter and the fan again thinking it was just dirty, but it was clean. Until I decided to install a new OS last october. The ComTech changed it to Ultimate, 64bit but then it can accept a 32bit programs. I already backed up my datas, important files. I already search the net for solutions but still the same.  I already tried clean boot, still the same. Well, if its hardware or software problem, it will still restart automatically but then if the dj software is running, its good. So I kept the dj software running eveytime I use my laptop. During boot, it will restart a couple of times until it loads completely then I click on the dj software immediately just to keep it from restarting. I wish I have the money to buy a new laptop so I wont waste my time dealing with this one. ;(

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    GroundZero,

     

    Thanks for the update and clarification. I still think reinstalling is your best course of action, when you have the time to do it, it sounds like your operating system isn't working as it should. Another thing you can try is a system file check to see if that may fix it.

  • GroundZero
    GroundZero Member Posts: 7 New User

    thanks Acer-Justin...

     

    I'll run the test as I type... inform you the results... thanks a lot

  • GroundZero
    GroundZero Member Posts: 7 New User

    Windows Resource Protection did not find any integrity violations...

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    GroundZero,

     

    Thanks for the update. Well, that typically means that the operating system files are installed correctly. That leaves it's either another piece of installed software or a hardware problem.

  • GroundZero
    GroundZero Member Posts: 7 New User

    Yes, what seems to be the problem? Smiley Sad  If only i have the money, I'll rather buy a new one. I'm using my laptop when djing... tf for my allowance... 

  • GroundZero
    GroundZero Member Posts: 7 New User

    I runned a MBRCheck.. here's the result..

     

    MBRCheck, version 1.2.3
    (c) 2010, AD

    Command-line:
    Windows Version: Windows 7 Ultimate Edition
    Windows Information: Service Pack 1 (build 7601), 64-bit
    Base Board Manufacturer: Acer
    BIOS Manufacturer: Phoenix Technologies LTD
    System Manufacturer: Acer
    System Product Name: Aspire 5735
    Logical Drives Mask: 0x0000005c

    Kernel Drivers (total 202):
    0x02C01000 \SystemRoot\system32\ntoskrnl.exe
    0x031E8000 \SystemRoot\system32\hal.dll
    0x00BC8000 \SystemRoot\system32\kdcom.dll
    0x00C23000 \SystemRoot\system32\mcupdate_GenuineIntel.dll
    0x00C72000 \SystemRoot\system32\PSHED.dll
    0x00C86000 \SystemRoot\system32\CLFS.SYS
    0x00CE4000 \SystemRoot\system32\CI.dll
    0x00E4C000 \SystemRoot\system32\drivers\Wdf01000.sys
    0x00F0E000 \SystemRoot\system32\drivers\WDFLDR.SYS
    0x00F1E000 \SystemRoot\system32\drivers\ACPI.sys
    0x00F75000 \SystemRoot\system32\drivers\WMILIB.SYS
    0x00F7E000 \SystemRoot\system32\drivers\msisadrv.sys
    0x00F88000 \SystemRoot\system32\drivers\pci.sys
    0x00FBB000 \SystemRoot\system32\drivers\vdrvroot.sys
    0x00FC8000 \SystemRoot\System32\drivers\partmgr.sys
    0x00FDD000 \SystemRoot\system32\DRIVERS\compbatt.sys
    0x00FE6000 \SystemRoot\system32\DRIVERS\BATTC.SYS
    0x00E00000 \SystemRoot\system32\drivers\volmgr.sys
    0x00D59000 \SystemRoot\System32\drivers\volmgrx.sys
    0x00E15000 \SystemRoot\System32\drivers\mountmgr.sys
    0x00DB5000 \SystemRoot\system32\drivers\vmbus.sys
    0x00E2F000 \SystemRoot\system32\drivers\winhv.sys
    0x00E43000 \SystemRoot\system32\drivers\atapi.sys
    0x0104C000 \SystemRoot\system32\drivers\ataport.SYS
    0x01076000 \SystemRoot\system32\drivers\msahci.sys
    0x01081000 \SystemRoot\system32\drivers\PCIIDEX.SYS
    0x01091000 \SystemRoot\system32\drivers\amdxata.sys
    0x0109C000 \SystemRoot\system32\drivers\fltmgr.sys
    0x010E8000 \SystemRoot\system32\drivers\fileinfo.sys
    0x01226000 \SystemRoot\System32\Drivers\Ntfs.sys
    0x010FC000 \SystemRoot\System32\Drivers\msrpc.sys
    0x013CF000 \SystemRoot\System32\Drivers\ksecdd.sys
    0x0115A000 \SystemRoot\System32\Drivers\cng.sys
    0x013EA000 \SystemRoot\System32\drivers\pcw.sys
    0x01200000 \SystemRoot\System32\Drivers\Fs_Rec.sys
    0x01482000 \SystemRoot\system32\drivers\ndis.sys
    0x01574000 \SystemRoot\system32\drivers\NETIO.SYS
    0x015D4000 \SystemRoot\System32\Drivers\ksecpkg.sys
    0x01601000 \SystemRoot\System32\drivers\tcpip.sys
    0x01400000 \SystemRoot\System32\drivers\fwpkclnt.sys
    0x01449000 \SystemRoot\system32\drivers\vmstorfl.sys
    0x01000000 \SystemRoot\system32\drivers\volsnap.sys
    0x01459000 \SystemRoot\System32\Drivers\spldr.sys
    0x0189D000 \SystemRoot\System32\drivers\rdyboost.sys
    0x018D7000 \SystemRoot\System32\Drivers\mup.sys
    0x018E9000 \SystemRoot\System32\drivers\hwpolicy.sys
    0x018F2000 \SystemRoot\System32\DRIVERS\fvevol.sys
    0x0192C000 \SystemRoot\system32\DRIVERS\disk.sys
    0x01942000 \SystemRoot\system32\DRIVERS\CLASSPNP.SYS
    0x01972000 \SystemRoot\System32\Drivers\aswVmm.sys
    0x019B6000 \SystemRoot\System32\Drivers\aswRvrt.sys
    0x01813000 \SystemRoot\system32\drivers\cdrom.sys
    0x02C71000 \SystemRoot\system32\drivers\aswSnx.sys
    0x02D75000 \SystemRoot\system32\drivers\aswSP.sys
    0x02DE7000 \SystemRoot\System32\Drivers\Null.SYS
    0x02DF0000 \SystemRoot\System32\Drivers\Beep.SYS
    0x02C00000 \SystemRoot\System32\drivers\vga.sys
    0x02C0E000 \SystemRoot\System32\drivers\VIDEOPRT.SYS
    0x02C33000 \SystemRoot\System32\drivers\watchdog.sys
    0x02C43000 \SystemRoot\System32\DRIVERS\RDPCDD.sys
    0x02C4C000 \SystemRoot\system32\drivers\rdpencdd.sys
    0x02C55000 \SystemRoot\system32\drivers\rdprefmp.sys
    0x02C5E000 \SystemRoot\System32\Drivers\Msfs.SYS
    0x0183D000 \SystemRoot\System32\Drivers\Npfs.SYS
    0x0184E000 \SystemRoot\system32\DRIVERS\tdx.sys
    0x01870000 \SystemRoot\system32\DRIVERS\TDI.SYS
    0x03CF8000 \SystemRoot\system32\drivers\afd.sys
    0x03D81000 \SystemRoot\system32\drivers\aswRdr2.sys
    0x03D9B000 \SystemRoot\System32\DRIVERS\netbt.sys
    0x03DE0000 \SystemRoot\system32\DRIVERS\wfplwf.sys
    0x03C00000 \SystemRoot\system32\DRIVERS\pacer.sys
    0x03C26000 \SystemRoot\system32\DRIVERS\netbios.sys
    0x03C35000 \SystemRoot\system32\DRIVERS\wanarp.sys
    0x03C50000 \SystemRoot\system32\drivers\termdd.sys
    0x03C64000 \SystemRoot\system32\DRIVERS\rdbss.sys
    0x03CB5000 \SystemRoot\system32\drivers\nsiproxy.sys
    0x03CC1000 \SystemRoot\system32\drivers\mssmbios.sys
    0x03CCC000 \SystemRoot\System32\drivers\discache.sys
    0x03ED1000 \SystemRoot\system32\drivers\csc.sys
    0x03F54000 \SystemRoot\System32\Drivers\dfsc.sys
    0x03F72000 \SystemRoot\system32\DRIVERS\blbdrive.sys
    0x03F83000 \SystemRoot\system32\DRIVERS\tunnel.sys
    0x048D2000 \SystemRoot\system32\DRIVERS\igdkmd64.sys
    0x052F6000 \SystemRoot\System32\drivers\dxgkrnl.sys
    0x04800000 \SystemRoot\System32\drivers\dxgmms1.sys
    0x04846000 \SystemRoot\system32\DRIVERS\usbuhci.sys
    0x04853000 \SystemRoot\system32\DRIVERS\USBPORT.SYS
    0x048A9000 \SystemRoot\system32\DRIVERS\usbehci.sys
    0x03FA9000 \SystemRoot\system32\drivers\HDAudBus.sys
    0x03E00000 \SystemRoot\system32\DRIVERS\yk62x64.sys
    0x040B6000 \SystemRoot\system32\DRIVERS\netw5v64.sys
    0x045F1000 \SystemRoot\system32\DRIVERS\CmBatt.sys
    0x04000000 \SystemRoot\system32\drivers\i8042prt.sys
    0x0401E000 \SystemRoot\system32\drivers\kbdclass.sys
    0x0402D000 \SystemRoot\system32\drivers\mouclass.sys
    0x0403C000 \SystemRoot\system32\drivers\wmiacpi.sys
    0x04045000 \SystemRoot\system32\DRIVERS\intelppm.sys
    0x0405B000 \SystemRoot\system32\drivers\CompositeBus.sys
    0x0406B000 \SystemRoot\system32\DRIVERS\AgileVpn.sys
    0x04081000 \SystemRoot\system32\DRIVERS\rasl2tp.sys
    0x040A5000 \SystemRoot\system32\DRIVERS\ndistapi.sys
    0x03E63000 \SystemRoot\system32\DRIVERS\ndiswan.sys
    0x03E92000 \SystemRoot\system32\DRIVERS\raspppoe.sys
    0x03EAD000 \SystemRoot\system32\DRIVERS\raspptp.sys
    0x03FCD000 \SystemRoot\system32\DRIVERS\rassstp.sys
    0x048BB000 \SystemRoot\system32\DRIVERS\rdpbus.sys
    0x040B1000 \SystemRoot\system32\drivers\swenum.sys
    0x05685000 \SystemRoot\system32\drivers\ks.sys
    0x056C8000 \SystemRoot\system32\drivers\umbus.sys
    0x056DA000 \SystemRoot\system32\DRIVERS\usbhub.sys
    0x05734000 \SystemRoot\System32\Drivers\NDProxy.SYS
    0x05749000 \SystemRoot\system32\drivers\HdAudio.sys
    0x057A5000 \SystemRoot\system32\drivers\portcls.sys
    0x05600000 \SystemRoot\system32\drivers\drmk.sys
    0x05622000 \SystemRoot\system32\drivers\ksthunk.sys
    0x05A6A000 \SystemRoot\system32\DRIVERS\agrsm64.sys
    0x05B8C000 \SystemRoot\system32\DRIVERS\USBD.SYS
    0x05B8E000 \SystemRoot\system32\drivers\modem.sys
    0x000D0000 \SystemRoot\System32\win32k.sys
    0x05B9D000 \SystemRoot\System32\drivers\Dxapi.sys
    0x05BA9000 \SystemRoot\System32\Drivers\crashdmp.sys
    0x05BB7000 \SystemRoot\System32\Drivers\dump_dumpata.sys
    0x05BC3000 \SystemRoot\System32\Drivers\dump_msahci.sys
    0x05BCE000 \SystemRoot\System32\Drivers\dump_dumpfve.sys
    0x05BE1000 \SystemRoot\system32\DRIVERS\usbccgp.sys
    0x02047000 \SystemRoot\system32\DRIVERS\snp2uvc.sys
    0x02000000 \SystemRoot\system32\DRIVERS\STREAM.SYS
    0x02011000 \SystemRoot\system32\DRIVERS\sncduvc.SYS
    0x0201A000 \SystemRoot\system32\DRIVERS\monitor.sys
    0x02028000 \SystemRoot\system32\DRIVERS\USBSTOR.SYS
    0x00510000 \SystemRoot\System32\TSDDD.dll
    0x00740000 \SystemRoot\System32\cdd.dll
    0x05A00000 \SystemRoot\system32\drivers\luafv.sys
    0x05A23000 \SystemRoot\system32\drivers\aswMonFlt.sys
    0x05A46000 \SystemRoot\system32\drivers\aswStm.sys
    0x05628000 \SystemRoot\system32\DRIVERS\lltdio.sys
    0x02848000 \SystemRoot\system32\DRIVERS\nwifi.sys
    0x0289B000 \SystemRoot\system32\DRIVERS\ndisuio.sys
    0x028AE000 \SystemRoot\system32\DRIVERS\rspndr.sys
    0x028C6000 \SystemRoot\system32\drivers\HTTP.sys
    0x0298F000 \SystemRoot\system32\DRIVERS\bowser.sys
    0x029AD000 \SystemRoot\System32\drivers\mpsdrv.sys
    0x029C5000 \SystemRoot\system32\DRIVERS\mrxsmb.sys
    0x0466A000 \SystemRoot\system32\DRIVERS\mrxsmb10.sys
    0x046B8000 \SystemRoot\system32\DRIVERS\mrxsmb20.sys
    0x046DC000 \SystemRoot\system32\drivers\aswHwid.sys
    0x046E6000 \SystemRoot\system32\drivers\peauth.sys
    0x04790000 \SystemRoot\System32\Drivers\secdrv.SYS
    0x0479B000 \SystemRoot\System32\DRIVERS\srvnet.sys
    0x047CC000 \SystemRoot\System32\drivers\tcpipreg.sys
    0x04600000 \SystemRoot\System32\DRIVERS\srv2.sys
    0x0622F000 \SystemRoot\System32\DRIVERS\srv.sys
    0x062FD000 \SystemRoot\system32\drivers\WudfPf.sys
    0x06316000 \SystemRoot\system32\DRIVERS\WUDFRd.sys
    0x778E0000 \Windows\System32\ntdll.dll
    0x47C70000 \Windows\System32\smss.exe
    0xFFC00000 \Windows\System32\apisetschema.dll
    0xFF1D0000 \Windows\System32\autochk.exe
    0x777E0000 \Windows\System32\user32.dll
    0xFFB10000 \Windows\System32\advapi32.dll
    0xFFB00000 \Windows\System32\lpk.dll
    0xFFAE0000 \Windows\System32\imagehlp.dll
    0xFF9D0000 \Windows\System32\msctf.dll
    0xFF8A0000 \Windows\System32\rpcrt4.dll
    0xFF820000 \Windows\System32\difxapi.dll
    0xFF740000 \Windows\System32\oleaut32.dll
    0x77AB0000 \Windows\System32\normaliz.dll
    0xFF560000 \Windows\System32\setupapi.dll
    0xFF4C0000 \Windows\System32\msvcrt.dll
    0xFF330000 \Windows\System32\urlmon.dll
    0xFF0E0000 \Windows\System32\wininet.dll
    0xFF0D0000 \Windows\System32\nsi.dll
    0xFE340000 \Windows\System32\shell32.dll
    0xFE130000 \Windows\System32\ole32.dll
    0xFE060000 \Windows\System32\usp10.dll
    0xFDFC0000 \Windows\System32\clbcatq.dll
    0x776C0000 \Windows\System32\kernel32.dll
    0xFDF40000 \Windows\System32\shlwapi.dll
    0xFDF10000 \Windows\System32\imm32.dll
    0xFDEA0000 \Windows\System32\gdi32.dll
    0xFDE80000 \Windows\System32\sechost.dll
    0xFDBB0000 \Windows\System32\iertutil.dll
    0xFDB10000 \Windows\System32\comdlg32.dll
    0xFDAC0000 \Windows\System32\ws2_32.dll
    0xFDA60000 \Windows\System32\Wldap32.dll
    0x77AA0000 \Windows\System32\psapi.dll
    0xFDA40000 \Windows\System32\userenv.dll
    0xFD9A0000 \Windows\System32\comctl32.dll
    0xFD830000 \Windows\System32\crypt32.dll
    0xFD820000 \Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll
    0xFD810000 \Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll
    0xFD800000 \Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
    0xFD7F0000 \Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll
    0xFD7B0000 \Windows\System32\cfgmgr32.dll
    0xFD7A0000 \Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll
    0xFD760000 \Windows\System32\wintrust.dll
    0xFD750000 \Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll
    0xFD6E0000 \Windows\System32\KernelBase.dll
    0xFD6C0000 \Windows\System32\devobj.dll
    0xFD6B0000 \Windows\System32\msasn1.dll
    0xFD6A0000 \Windows\System32\profapi.dll
    0x77A90000 \Windows\SysWOW64\normaliz.dll

    Processes (total 51):
    0 System Idle Process
    4 System
    308 C:\Windows\System32\smss.exe
    408 csrss.exe
    452 C:\Windows\System32\wininit.exe
    468 csrss.exe
    512 C:\Windows\System32\services.exe
    536 C:\Windows\System32\winlogon.exe
    564 C:\Windows\System32\lsass.exe
    572 C:\Windows\System32\lsm.exe
    680 C:\Windows\System32\svchost.exe
    772 C:\Windows\System32\svchost.exe
    872 C:\Windows\System32\svchost.exe
    904 C:\Windows\System32\svchost.exe
    940 C:\Windows\System32\svchost.exe
    964 C:\Windows\System32\svchost.exe
    344 C:\Windows\System32\audiodg.exe
    340 C:\Windows\System32\svchost.exe
    1104 C:\Windows\System32\svchost.exe
    1252 C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    1428 C:\Windows\System32\spoolsv.exe
    1472 C:\Windows\System32\svchost.exe
    1568 C:\Windows\System32\svchost.exe
    1624 C:\Windows\Microsoft.NET\Framework64\v4.0.30319\SMSvcHost.exe
    1876 C:\Windows\System32\taskhost.exe
    1992 C:\Windows\System32\dwm.exe
    2008 C:\Windows\explorer.exe
    1620 C:\Program Files (x86)\SpeedItUpFree\SpeedItUp.exe
    1292 C:\Users\user\AppData\Roaming\uTorrent\uTorrent.exe
    1176 C:\Program Files (x86)\VirtualDJ\virtualdj8.exe
    2072 C:\Windows\System32\svchost.exe
    2104 C:\Windows\System32\svchost.exe
    2336 C:\Program Files\AVAST Software\Avast\AvastUI.exe
    2848 C:\Program Files\CCleaner\CCleaner64.exe
    2752 WmiPrvSE.exe
    360 C:\Windows\System32\wbem\unsecapp.exe
    3096 C:\Windows\System32\SearchIndexer.exe
    3348 C:\Windows\System32\svchost.exe
    3616 WUDFHost.exe
    3692 C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    4064 C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    3204 C:\Program Files\AVAST Software\Avast\AvastUI.exe
    3528 C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    4128 C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    2252 C:\Windows\System32\svchost.exe
    4376 C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    2192 C:\Users\user\Downloads\msert.exe
    3340 C:\Users\user\Downloads\msert.exe
    4712 WmiPrvSE.exe
    4548 C:\Users\user\Downloads\Virus Software\MBRCheck.exe
    1800 C:\Windows\System32\conhost.exe

    \\.\C: --> \\.\PhysicalDrive0 at offset 0x00000000`06500000 (NTFS)
    \\.\D: --> \\.\PhysicalDrive0 at offset 0x00000019`25900000 (NTFS)

    PhysicalDrive0 Model Number: ST9500325AS, Rev: 0006SDM2

    Size Device Name MBR Status
    --------------------------------------------
    465 GB \\.\PhysicalDrive0 Windows 7 MBR code detected
    SHA1: 4379A3D43019B46FA357F7DD6A53B45A3CA8FB79


    Done!

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    GroundZero,

     

    I apologize, I have no idea what all that means honestly.

  • GroundZero
    GroundZero Member Posts: 7 New User

    Acer-Justin, 

     

     

    hahahaha thanks anyway. I guess I'll stop djing for a while until i acquire a new laptop which I dont know when... Years i guess..