WiFi connexion with some intermittency issues on laptop...

Kenzo
Kenzo Member Posts: 10

Tinkerer

Good morning, and thank you in advance for your assistance which will be really helpful ! Smiley Happy

 

I bought an Acer Aspire E5-571G-5303 (december 14)

Very nice machine, acceptable configurations (i5, 4GB, graphic card supporting games like Starcraft or FIFA)

But like any machine that respects itself, nothing can work perfectly the first time !!!

 

The wireless connection is intermittent, nay failed.

I am located 10 meters from my Web Box (Livebox by Orange in France), a wall separates my desktop from it (and the problem occurs even when the door is open)

 

- Normally, the wifi connection is acceptable: 3 and 4/5 "connection bars"

 

- And from time to time the connection is cut (message "limited connection").

 

- I have to turn off and on wifi (and reconnection is not always automatic)

 

So, I was wondering how to fix this.

 

The drivers are up to date (Ma-config.com website ) yet, I feel that it comes from elsewhere, ...  but where ? ^^

 

In short ... again thank you in advance for your help.

 

Have a great day!

Answers

  • HeyRoxie
    HeyRoxie Member Posts: 27 New User

    Hi.. have been having same off and on.. so this is what a lot of us have done and hope it works for you...

     

    unplug device and remove battery.. hit the start key a few times rapidly.. plug in and replace battery and restart.. run a scan for Malware and Virsus... clear your memory and cache when you are done and restart your system..

     

    go into device manager and update the devices.. look to see when last major update was done...

     

    if you have additional questions.. please let us know..

     

    hope this helps

  • Kenzo
    Kenzo Member Posts: 10

    Tinkerer

    Thank you for your complete and helpful answer

     

    I will try at home this evening !

    What do you mean by "clear the memory adn the cache" ? Using a software like CCleaner ? Or here is another way ?

     

    Thank you in advance ! Smiley Happy

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Kenzo, please check your BIOS version and report here.

     

    press F2 at boot and you will find the version on the main page.

     

    your wireless adapater is Atheros or Broadcom?

    I'm not an Acer employee.
  • Kenzo
    Kenzo Member Posts: 10

    Tinkerer

    Hi !

    Thank you for repliing,

    My wireless adaptor is a Broadcom

     

    I test the BIO now : it is V 1.09

  • Kenzo
    Kenzo Member Posts: 10

    Tinkerer

    I updated the BIOS with : no improvement...