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    • How to contact tech support

    Member Posts: 3 New User
    in 2015 Archives

    Hi, I want to troubleshoot my Acer laptop with tech support. But the link "chat now" doesn't work properly. It redirected to the "https://answersby.com/" website. How can I get tech support.

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    Answers

    • ACE Posts: 586 Pioneer
      Hi,

      Where are you from?, Model & the issue you have?
    • Member Posts: 3 New User

      I am from Sri Lanaka. Laptop model is Acer Aspire E1-572G. The issue that my laptop cannot put into sleep mode.

      When I press enter sleep button, only the display went sleep not the machine. When display went sleep I can't wake up the laptop.

    • Administrator Posts: 1,449 Community Administrator

      Hi Shamal,

       

      It sounds like you were attempting to use with contact us page for the United States so the webpage wasn't able to validate your warranty as it is setup for regional access.

       

      You can change the country/region for support at the bottom of the support webpage. I believe that Sri Lanka would be support by our Acer India team, you can check your warranty information for specifics, but here is the webpage with contact information for the region. http://www.acer.co.in/ac/en/IN/content/service-contact

       

      Hope this helps,
      Cory

    • Member Posts: 3 New User

      Thanks for your reply. I got the support from Indian tech support. 

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