Aspire E1-572 takes ~1 hour for boot screen to appear

fitmic · March 2015

Dear members,

my Aspire E1-572 suffers somewhat of the dreaded black screen of death.

The computer needs about an hour to start, but when windows finally is loaded, it works like a charm.

The "F2 for bios screen" takes about an hour to load.

I have done a Acer factory reset.
Tested the WD-hard disk - No faults
I've run memtest86 - No errors

I've tried to update the bios from Acer's download section, but all I get is error.

Like I said, the computer works like a charm, only it takes about an hour for start up.

Any suggestions?

Cory-Acer · March 2015

Hi guys,

Definitely strange, I think that the fact that the system is taking an hour to boot to BIOS or Windows means there is something wrong with the mainboard. With the limited information I have, I would suspect that the ROM chip used to store the UEFI/BIOS is (going) bad. Once you've loaded everything up, it isn't needed which would explain why Windows seems to work ok once you get into the OS.

I did check, 2.17 has been available for nearly 5 months with 10s of thousand of downloads. If there was an issue with the BIOS, we'd have heard about it by now. Also, nothing in our contact centers suggest an abnormal failure due to this BIOS.

My suggestion is to get in touch with your service team and let us get that resolved for you.

Thanks,
Cory

IronFly · March 2015

so you tried this BIOS? (2.17)

http://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_2.17_A_A.zip?acerid=635472372552472352&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20E1-572&OS=ALL&LC=en&BC=ACER&SC=PA_6

and received an error?

can you remind the error?

fitmic · March 2015

Invalid firmware image!!!

IronFly · March 2015

Try to disable secure boot from BIOS and the apply flash update again:

http://acer--uk.custhelp.com/app/answers/detail/a_id/27071/~/how-to-enable-or-disable-secure-boot

fitmic · March 2015

Here are my bios settings:

IronFly · March 2015

What's your BIOS version now?

fitmic · March 2015

Insyde Corp. V2.02, 2013-05-02

IronFly · March 2015

have you tried with version 2.11?

that error is like a mismatch version, very strange.

fitmic · March 2015

I get the same error.

IronFly · March 2015

Sorry about the dumb question...

if you browse here:

http://us.acer.com/ac/en/US/content/support

and then enter your SNID, do you reach the save page of entering only the model?

fitmic · March 2015

This is the page I see.

IronFly · March 2015

Sorry, scroll down and use the SNID under drivers and manual

http://us.acer.com/ac/en/US/content/support

fitmic · March 2015

This is the screen I get.
It happens from time to time.
Guess it's some problems at Acer's end.
I will upload a screen dump when their website works as it supposed.

fitmic · March 2015

Here's the screen I get:

IronFly · March 2015

Ok, thanks.

i will ask for help.

fitmic · March 2015

Thanks a lot for taking time and helping me out!

IronFly · March 2015

you welcome. Smiley Happy

have you tried to reset BIOS to default?

http://acer--uk.custhelp.com/app/answers/detail/a_id/34098/~/reset-bios-or-uefi-to-default-settings#_ga=1.183505702.1650522051.1412414371

and then try to update it.

fitmic · March 2015

Yes, I've tried that.

What I just noticed is that when running the BIOS updater program it says somthing like "writing and...", the computer restarts instantly.

Cory-Acer · March 2015

Hi guys,

Definitely strange, I think that the fact that the system is taking an hour to boot to BIOS or Windows means there is something wrong with the mainboard. With the limited information I have, I would suspect that the ROM chip used to store the UEFI/BIOS is (going) bad. Once you've loaded everything up, it isn't needed which would explain why Windows seems to work ok once you get into the OS.

I did check, 2.17 has been available for nearly 5 months with 10s of thousand of downloads. If there was an issue with the BIOS, we'd have heard about it by now. Also, nothing in our contact centers suggest an abnormal failure due to this BIOS.

My suggestion is to get in touch with your service team and let us get that resolved for you.

Thanks,
Cory

IronFly · March 2015

Thanks Cory.

Yes it's a strange issue and i can agree about a bad or going bad chip, so the error on firmware version can be a warning of byte mismatch.

fitmic · March 2015

Thanks a lot you both, for taking time.
I hope the guys here at Acer Sweden will repair that piece of junk.
My warranty expired a month ago though... Smiley Sad