FURIOUS with my purchase of Aspire V3-771G!

Buyers_Remorse
Buyers_Remorse Member Posts: 1 New User
in 2015 Archives

In 2013 I purchased an Acer Aspire V3-771G-9823. And since then, wow. This is the worst buying decision I have ever made in my entire life and it cost me $1200. 

 

Since I have purchased it: 

 

- SSD has failed

- Cpu fan has failed

- Half of my keyboard does not work. (NOT FROM WEAR AND TEAR)

- Graphics card never preforms properly. FPS is a guessing game anywhere from 5-60

- Customer support is impossible to reach after warranty expiration. I'm not talking about Technical support. I'm talking about customer support. 

 

Now, I know what you're thinking. Probably something along the lines of "oh this guy must complain about all his purchases" or "he doesn't know anything about technology". Not true. I know a lot about computers in general and normally if something I buy isn't right I suck it up and even avoid returning it. 

 

But with this laptop, and 2 years of incredible and fluctuating levels of frustration I've had enough. Something needs to be done. I paid $1200 for a laptop that can be out preformed with a $30 desktop graphics card and a dual core processor. This is simply not acceptable. 

 

This graphics card... You can never predict when it is going to preform at a playable framerate in video games. Any game, any engine, any graphic driver version, any OS. Tried game booster, adjusting my network, and countless other things. 

 

I want to my complaint heard by someone at Acer and a response. Anything. Until then I will continue to steer EVERYONE I know away from any Acer products forever. Absolutely TERRIBLE. I don't think they should be able to sell a product like this and get away with it. 

Answers

  • Acupro1
    Acupro1 Member Posts: 14 New User

    I think you are dead on!  Any company that prevents any and all out of warranty support or customer service from reaching their offices is on the way out.  They really need to provide some human contact from their own representatives or face the consequences.  You will take 20-30 potential ACER/Gateway customers with you and each time they do this to someone else more will go.  In the day of social media this is a foolhardy way to do business.

  • ftauss
    ftauss Member Posts: 3 New User

    Especially since my purchase date in my profile reads 1/1/01. Which on the face of it is absurd and impossible. And how doyouget that fixed if you can't talkto anuone?

     

    I like my laptop except for one quirk. And not being able to get an answer will make me look elsewhere next time.

     

    Frank

    Aspire R7 572

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    Buyers_Remorse,

     

    I've sent you a PM in regards in to this.

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