VGA driver help Please!

coolmichaelrock
coolmichaelrock Member Posts: 32 New User

I've been trying to install the Gateway NE56R driver for windows 8.1 for the intel hd graphics.. It won't install it says its wrong.. Intel generic will install without issue but the issue is it says the latest version is version 9.something but the gateway one is version 10.. can you guys please confirm if it is for my laptop with Intel Pentium B960 with intel hd graphics? Also what is different from your driver and the intel generic one?

Answers

  • coolmichaelrock
    coolmichaelrock Member Posts: 32 New User

    Is it because i haven't got the Intel® Management Engine newer version installed yet?

  • Hello,

     

    Have you installed this Intel driver version: 15.28.23.64.4101 (latest)?

     

    Note:

    Intel Pentium Processor  900/B900/G600/G800 Series

    France
  • coolmichaelrock
    coolmichaelrock Member Posts: 32 New User

    Yes that is correct.

  • You wrote:

    "Intel generic will install without issue but the issue is it says the latest version is version 9.something but the gateway one is version 10".  It's managed by Intel Management Engine (IME).

    What IME version do you have?  

    France
  • coolmichaelrock
    coolmichaelrock Member Posts: 32 New User

    I have version 8.1.0.1252 installed.. 

  • coolmichaelrock
    coolmichaelrock Member Posts: 32 New User

    The driver Gateway Recommends the readme file says

    Supports Intel(R) Iris(TM) graphics, Intel(R) Iris(TM) Pro graphics and Intel(R) HD graphics on:

    4th Generation Intel® Core™ Processor Platform
    4th Generation Intel® Core™ Processor U Series-based Platform
    3rd Generation Intel® Core™ Processor Platform
    3rd Generation Intel® Core™ Processor U Series-based Platform
    3rd Generation Intel® Core™ Processor Y Series-based Platform
    Intel(R) Pentium(R) Processor 2000/3000/G2000/G2100/G3000 Series
    Intel(R) Celeron(R) Processor 900/1000/2000/G1000 Series

     

    I don't see B960 next to Intel Pentium.. 

  • Hello,

     

    Yes it's odd.

    Could you give me the first ten characters of the laptop serial number (S/N)? Only the first ten.

    France
  • coolmichaelrock
    coolmichaelrock Member Posts: 32 New User

    Can i send you a message with it in it, or would you be able to hide it as soon as you have a look at it?

  • Hello,

     

    Don't worry. The first ten characters only correspond to the laptop part number. I can't do anything else with it.

    Note:

    Never post the complete serial number in a community or a forum website.

    Example:

    NXY1UAA045 --> NX.Y1UAA.045 --> Gateway NE56R52u-10054G50Mnks

    France
  • coolmichaelrock
    coolmichaelrock Member Posts: 32 New User

    Its NXY1UAA030

  • Hello,

     

    I found the same Intel HD graphic driver for Aspire E1-531 (same motherboard and same processor) on the Acer website:

     

    VGAIntelVGA Driver10.18.10.3304154.4 MB2013/10/12Download

     

    Download it and read the file readme.txt. May be the driver is correct (it's not the same server).

    France
  • coolmichaelrock
    coolmichaelrock Member Posts: 32 New User

    Would whatever Gateway/acer did to the one for the Gateway NE56R apply for the one you mentioned? Like whatever patches, or customizes, etc? I don't want to install something that could cause my pc to be unuseable.

  •  

    Hello,

     

    "Would whatever Gateway/acer did to the one for the Gateway NE56R apply for the one you mentioned?": Yes.

    "I don't want to install something that could cause my pc to be unuseable.": No problem

    France
  • coolmichaelrock
    coolmichaelrock Member Posts: 32 New User

    I have downloaded the zip folder and the readme file says the same as the Gateway one did..

    Here is the screenshot of the popup i get.. Capture.PNG

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Have you uninstalled the previous VGA drivers?

    I'm not an Acer employee.
  • coolmichaelrock
    coolmichaelrock Member Posts: 32 New User

    Yes, I honestly Believe the drivers Gateway/Acer has listed is not for my computer possibly?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Windows logo key + x
    click on Device manager

    click on display adapters

    double click on your VGA
    choose "Details" tab
    from dropdown menu, select HardwareIDs
    click on the first value and copy/paste it here

    I'm not an Acer employee.
  • coolmichaelrock
    coolmichaelrock Member Posts: 32 New User

    PCI\VEN_8086&DEV_0106&SUBSYS_06491025&REV_09
    PCI\VEN_8086&DEV_0106&SUBSYS_06491025
    PCI\VEN_8086&DEV_0106&CC_030000
    PCI\VEN_8086&DEV_0106&CC_0300

  • coolmichaelrock
    coolmichaelrock Member Posts: 32 New User

    Anybody know why the one gateway/acer lists don't install please help already.. I've did what those before recommended but still no hope

  • muhamedazahir
    muhamedazahir Member Posts: 2 New User

    i got the same problem if you know any solution for this tellme too