Aspire E 15 Start mouse problems

conbrue
conbrue Member Posts: 4 New User

Hello all,

 

Recently bought this Acer Aspire E 15 Start from Argos, it has Windows 8.1 installed and from the start we have had mouse/touchpad issues, the mouse is fine when moving and clicking etc but when I want to scroll down or up a web page it is very intermittent, it will sometimes move correctly but more oftern than not will be jerky and move either 2 fast or not at all then all at once. This is very frustrating and I am considering taking it back to Argos to swap for a different brand.

 

In device manager I have a HID-Compliant mouse installed. I have looked on the Acer site for updated drivers but there is nothing.

 

Anyway thanks for reading so far,

 

Conbrue. :-)

Answers

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    I don't know if this will work on yours, but it has worked on other E15s. Make sure your install mode was UEFI. I'm almost sure it was.

    Re: Aspire e15 (e5-511-p9y3) Touchpad not working on windows8.1[ New ]
     

    September - last edited September by ModeratorElizabethS Moderator

    SOLUTION

     

    So guys after deep research and troubleshooting I found that you need to keep notice of a few things at time of installation:

     

    Installation Mode: UEFI (only)- LEGACY would create touchpad issues.

     

    after installation of windows just follow the driver installation hierarchy

     

    1.Intel NB_Chipset_M Baytrail-M 

    2.Intel I/O Driver

     

    then rest of the *****.

     

    Note:After doing all this make sure your touchpad is active >> Fn+F7

     

  • conbrue
    conbrue Member Posts: 4 New User

    Hello, thanks for the reply. I didnt install the OS it came pre installed?

     

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    If you look in Bios and it is set to UEFI, then Acer installed it in UEFI.