Acer VN7-591G-787J - Dead pixels

Adam_P-K
Adam_P-K Member Posts: 3 New User
in 2015 Archives

This message is for ACER

 

I have owned an ACER VN7-591G-787J laptop for less than two months, I purchased laptop from Direct Canada on November 28th 2014 and when it was opened approximately 3 weeks later, there was several DEAD PIXELS. I signed up to ACER support, sent the laptop back to ACER Canada using a delivery label. This was done on December 23 2014, the laptop was inspected by ACER and then returned to me on January 9 2015.

 

I was told by the ACER support line that it would be returned as a perfectly functioning laptop. Now, two weeks later there are two more NEW DEAD PIXELS.

 

I am considering returning this product for a REFUND and NEVER doing business with ACER again

 

Any suggestions on how to get this problem solved ?

 

Thanks

Answers

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Here is Acer's dead pixel policy:it's publicly available.

    http://www.acer.co.in/ac/en/IN/content/dead-pixel

    I admit, when I bought my Plasma, laptops, and monitors, I never thought about it, but all manufacturers have a set policy of how many dead pixels is acceptable.

    I haven't seen a lot of complaints about dead pixels in Acers.

     

     

  • Adam_P-K
    Adam_P-K Member Posts: 3 New User

     

     

    I think I will wait until I get a real answer from someone at the company

  • PenguinJim
    PenguinJim Member Posts: 72 Enthusiast WiFi Icon

    "Customers desiring 100% pixel defect-free Notebooks or LCD Monitors can avail the same at additional charges. Please contact the nearest Acer Authorized Retailer / Reseller"

     

    What did your nearest Acer Authorized Retailer / Reseller say about this when you contacted them?

  • Adam_P-K
    Adam_P-K Member Posts: 3 New User

    Thanks, I will be considering all available options

  • PenguinJim
    PenguinJim Member Posts: 72 Enthusiast WiFi Icon

    I am sorry. What is your first language?

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