I have a problem with the webcame and microphone of my Acer Aspire 5517. How can i fix it? thank's

aspire5517
aspire5517 Member Posts: 2 New User
in 2015 Archives

I have an Acer Aspire 5517, couple of weeks ago (while trying to chat with friend on Skype) I realized that my microphone and webcame are not working. I removed and reinstaled the drivers but nothing. Don't know what else to do.

Thank you for all your help.

Answers

  • baxt1412
    baxt1412 Member Posts: 1 New User

    I am having the same issue with my Aspire 5745G.  I tried to run a troubleshooter and got the error message with error code "0x800706F7".  

     

    Windows tried running some diagnostics for me with a representative and they said they think it may be an internal hardware issue.  

     

    I don't remember when this started, but it was a long time ago, so a system restore is not possible.  

     

     

    I tried repairing the driver from http://us.acer.com/ac/en/US/content/drivers but it wouldn't let me.  Then I tried uninstalling the driver and reinstalling it and it said the webcam was not connected.  

  • copenman
    copenman Member Posts: 19 New User
    aspire5517 wrote:

    I have an Acer Aspire 5517, couple of weeks ago (while trying to chat with friend on Skype) I realized that my microphone and webcame are not working. I removed and reinstaled the drivers but nothing. Don't know what else to do.

    Thank you for all your help.

    Hi, could I get you to tell me a little information about you're system?

     

    1. Operating System and Version
    2. Are all current updates from Microsoft been install, that is of course you haveWindows Smiley Happy

     

    Thanks

  • aspire5517
    aspire5517 Member Posts: 2 New User

    I have windows 7 Home, from my knowledge all updates have been made.

  • copenman
    copenman Member Posts: 19 New User
    aspire5517 wrote:

    I have windows 7 Home, from my knowledge all updates have been made.


    Alright that helps, my name is Joe btw.  Can I have you do the following:

     

    • Right click on the "Start" button and select run
    • Type in the followinf "msinfo32.exe" and press enter
    • Then select "File" from the menu
    • Select "Export"
    • Name the file and save.
    • Then please message me the txt document through my profile

    Then go ahead and run Windows Update just to verify nothing new has hit in the last few days.  After that please open your event viewer and lets see if we can find anything obvious there.

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