when I watch Netflix the screen goes black and stays that way until I touch the mouse.

fjackson123777
fjackson123777 Member Posts: 8 New User

Answers

  • Ryanrr
    Ryanrr Member Posts: 831 Practitioner WiFi Icon

    It sounds like the display is going to sleep as the it is not seeing any activity. You may be able to stop this by changing your computers display/power settings.

  • bigbear639
    bigbear639 Member Posts: 33 New User

    I find that it often crashes on IE, but works fine on Google Chrome or Firefox. The problem seems to be Adobe Player

  • fjackson123777
    fjackson123777 Member Posts: 8 New User

    I changed the settings to never but it continues to go to sleep when Im streaming

  • fjackson123777
    fjackson123777 Member Posts: 8 New User

    I had tech support check the player and so far so good. Will let you know if the adobe shockwave player solved the problem

  • fjackson123777
    fjackson123777 Member Posts: 8 New User

    computer continues to have black screen when i qatch netflix movies, help...