My 4 year old was playing with my tablet and locked me out of the pattern lock. Please help.

belle0728
belle0728 Member Posts: 2 New User

My 4 year old was playing with my tablet and locked me out of the pattern lock screen. Now it is asking for my username/password information and it is not working. When I tried to call acer they transfer me to a third party because my product is not under warranty. I know the pattern lock, and I do not think that it is ok to charge me 80$ to reset my tablet when all I need to do is get back to the pattern lock screen. Can someone please help.

Answers

  • Hi,
    Hope you are using Android Tablet, If Yes, then when you normally power on the tablet, you'll see the lock screen, if you know the Pattern(as you've mentioned), you can unlock, if not then after a few attempts, you will be prompted for Google Password to verify.
  • belle0728
    belle0728 Member Posts: 2 New User

    She did it so many times that it went to the too many attempts screen, and now i cant get back to the pattern lock screen. I know my username and password but it will not work. I have tried resetting my password on my google account, and I have tried contacting acer, but because my device is not under warranty i am imidiately transferred to a third party who are trying to charge me $80 to reset! I do not want to reset the device as i have pictures and videos i want to save. Is there any way that i can just get back to the pattern unlock screen so that i can open the device with the pattern? Also, yes I have an acer iconia A500. Thank you.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    when you insert username and password, are you connected to wifi?

    I'm not an Acer employee.