T232HL - useless for pen writing because of lag/ cursor delay

HiKSU
HiKSU Member Posts: 2 New User
in 2015 Archives

Hello

 

I bought a T232HL touch screen hoping it was usable for teaching/lecturing when cloned to projector, but when trying this seems impossible because of a large delay in response of my writing. I'm using it with Win7 64b.

 

Typically when writing at normal speed the cursor lays approx 1 inch behind my pen/ finger. This makes it impossible to understand what is written.

Also when you draw a curved line at normals speed the recognized touch tends to cut the curve resulting in a shape different from the one I draw. If you write at REALLY slow speed the delay is not so problematic

 

My Q's:

- Is this behaviour normal for this schreen?

- Any way to rectify or minimize this delay? 

- Is there any software eliminating this problem?

 

Thanks in advance

Answers

  • Ryanrr
    Ryanrr Member Posts: 831 Practitioner WiFi Icon

    HiKSU,

     

    I would suggest going through the calibration setup and check the Tablet PC Settings and Pen and Touch settings that should be found in the Control panel of your computer.

  • HiKSU
    HiKSU Member Posts: 2 New User

    Sorry to say but this answer was not useful. Screen tested on several computers and same behaviour on all.

     

    Acer Support has accepted DOA - returning this week.

  • Ryanrr
    Ryanrr Member Posts: 831 Practitioner WiFi Icon

    I am happy you got in touch with technical support for one on one troubleshooting. I apologize if you found my suggestions not useful as they were only some first step troubleshooting steps and I unfortunately was not aware if you have tried them or not. Please have a wonderful New Year and I hope you have a better experience with your replacement.

     

  • Vinix
    Vinix Member Posts: 1 New User

    I bought several T232HL monitors respectively and last 2 have the same problem with HiKSU, and I tried the method Ryan suggested, and as I expected, it's useless (because it is LAG, not position offset).

     

    I'm in Taiwan and submited a letter to customer service yesterday, no response until now. The first monitor has no such issue, so I think it is a hardware or firmware problem. I would be appreciated if a engineer of Acer can review this problem.

     

     

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