warranty repair period

otto1
otto1 Member Posts: 3 New User

Request to chat tells me that I am not within time limits for chat support. Does that mean that I am also not within the limits for warranty repair?; i.e., is each a year?

Answers

  • Acer-Brad
    Acer-Brad Administrator Posts: 349 Community Administrator

    Otto1,  I will look into this for you.  please look for a Private Message from me.

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Hi otto1,

     

    So, I'm not completely sure on the messaging that you received. If you'd like, feel free to send me a private message with your Serial Number and I'll ask our support team to take a look and help us understand what options are available to you.

     

    Here is the message that you would receive if your warranty had expired or is no longer eligible for chat support.

     

    Chat Validation.png

     

  • otto1
    otto1 Member Posts: 3 New User

    thanks Cory.

     

    The S/N is [Removed for Privacy]

     

    Thanks for looking into this for me. The problem with the tablet is that it does not charge when plugged in. 

     

    Best,

     

    Otto

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    I've removed the SN from your post for your privacy, but I'll take a look and I'll reach out to you in a private message shortly.

     

    Thanks,
    Cory

  • otto1
    otto1 Member Posts: 3 New User

    Hi Cory,

     

    Were you able to find anything more? -- either about the warranty or the issue of it not charging?

     

    Thanks,

     

    Otto

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Hi otto,

     

    I sent a private message to you, have you had a chance to review that information?

     

    Cory