warranty repair period

otto1

Request to chat tells me that I am not within time limits for chat support. Does that mean that I am also not within the limits for warranty repair?; i.e., is each a year?

Acer-Brad

Otto1,  I will look into this for you.  please look for a Private Message from me.

Cory-Acer

Hi otto1,

 

So, I'm not completely sure on the messaging that you received. If you'd like, feel free to send me a private message with your Serial Number and I'll ask our support team to take a look and help us understand what options are available to you.

 

Here is the message that you would receive if your warranty had expired or is no longer eligible for chat support.

 

 

otto1

thanks Cory.

 

The S/N is [Removed for Privacy]

 

Thanks for looking into this for me. The problem with the tablet is that it does not charge when plugged in. 

 

Best,

 

Otto

Cory-Acer

I've removed the SN from your post for your privacy, but I'll take a look and I'll reach out to you in a private message shortly.

 

Thanks,
Cory

otto1

Hi Cory,

 

Were you able to find anything more? -- either about the warranty or the issue of it not charging?

 

Thanks,

 

Otto

Cory-Acer

Hi otto,

 

I sent a private message to you, have you had a chance to review that information?

 

Cory