DDR3 RAM (Kingston Value RAM) not being recognised in Acer Veriton S680g

Joel1981
Joel1981 Member Posts: 1 New User

Hi

System Specification:

Acer Veriton S680g

Intel Core I5 - 650

Windows 7 Professional 64 Bit

 

I have done some research and bought the Kingston Value Ram - KVR13N9S8K2/8 (see product sheet here)

 

From what I gather it is aligned to the specification page of the desktop:

PC3-10600, CL9, 240 Pin, DIMM

 

However when loading one module of the kit, I am able to boot but get an IRQ BSOD (Blue Screen of Death) in Windows 7. When I load both together it doesn't go past the ACER screen. Can someone advise, as I can't seem to even see the frequency and voltages in the BIOS to determine what the incompatibility is.

 

I was thinking of upgrading the BIOS, but if anyone is aware of other settings that need to be looked at please let me know.

 

Thanks

Joel

Answers

  • KarimB
    KarimB Member Posts: 5 New User

    I have exactly the same issue. Anyone know of a fix? The spec sheets says it can hadle 4BG ram but no luck so far.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    download cpuz:

    http://www.cpuid.com/softwares/cpu-z.html

     

    start you system normally and run cpuz, selecting the memory tab to read memory voltage and check if it matchs the new ram voltage.

    I'm not an Acer employee.
  • KarimB
    KarimB Member Posts: 5 New User

    Thanks IronFly, I installed cpu-z and checked the voltages. They match what I already have. 

     

    I'm wondering if it's a BIOS issue. But I'm very new to PC's so I'm just shooting in the dark.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Have you tried to take off the old ram and try to boot only with the new one?

     

    if it can't boot, it's a compatibility issue for sure.

     

    with CPUz, you can check CAS latency and frequency too.

    I'm not an Acer employee.
  • KarimB
    KarimB Member Posts: 5 New User

    I tried with:

    • The old RAM and new
    • Swapped the RAM around
    • With just 1 new stick
    • With just 2 new sticks

    It would just get to the Acer boot screen and hang. Couldn't even boot into BIOS.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    not compatible ram.

     

    i don't know what's wrong but if it can't boot, it's a ram problem.

    I'm not an Acer employee.
  • KarimB
    KarimB Member Posts: 5 New User

    Thanks IronFly, I ended up getting a refund on the RAM.

     

    Will try again soon.

  • KarimB
    KarimB Member Posts: 5 New User

    I found the problem. The Acer Veriton S680G takes PC3-12800 RAM Compliant RAM. Not the PC3-10600 I got. Will try again in a few weeks.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Ok, good to hear that you find the issue.

    I'm not an Acer employee.