Microsoft password reset

brighteyes24740
brighteyes24740 Member Posts: 2 New User
in 2014 Archives
I cannot get my acer w510 to take my Microsoft password no matter how many times I try to reset it. Help

Answers

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    a) are you connected to a network ?

    b) did you create a local admin acount ?

     

    Note to people buying tabs/notebooks with Windows 8/8.1. When first setting up it asks for a Microsoft Account. Select "create new...." and toward the bottom of the screen is "use local account". Select that and create a local admin account (default). Then use a MS account for the play store/etc. but you have a way to "fix" things if needful.

     

    PS save the account name and password the same place you save the recovery flash drive and the system image drive (second and third things to do with a new Windows tab).

  • brighteyes24740
    brighteyes24740 Member Posts: 2 New User
    The tablet will not open to any page to do anything it just stays on the page were It says to put in my Microsoft password. so what would I do in this case. I thank you so much for responding. No one else has replied.
  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    There is supposed to be a method from that screen to use a different account. If you don't have signin options available to you try signing in with that account from another PC to verify the password is correct. If the password doesn't work elsewhere, then go through the 'I forgot my password' steps with Microsoft.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    Do you have a Microsoft cloud account ? (Used to get apps from the store). If you can open the store then try opening the machine with the same credentials. You will need wired or wireless connectivity.

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