I don't have the Acer folder on my computer and Alt+F10 not working.

Cleverusername
Cleverusername Member Posts: 5 New User
in 2014 Archives

Hey.

 

I was thinking to do a factory reset to my desktop acer predator G6310 through eRecovery. I recall doing it before two times (and of course forgot to make the backup discs Smiley Tongue) but now it is gone. I've tried couple times the Alt+F10 combo on the Acer screen that comes up in the startup (this is how I did before if I recall correctly (tho I have some memories doing the first time something in BIOS too)) and searched for the Acer folder.

 

After that I looked up from your site for help and found the W7 eRecovery from the acer store page (link: http://store.acer.com/store/acerna/en_CA/html/pbPage.eRecovery/ThemeID.30483300/Currency.CAD ) I looked up the SNID and S/N and put them in the box and it said that they are not found from your database, I even downloaded the tool to detect it and it still said the same that it didn't find it. Could it be because I'm from Finland? Or my computer's age (it was bought from an electronics store called Gigantti in the fall of 2011)?

 

Thank you in advance!

 

 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    that link works only for US Acer PC.

     

    you can check if Acer recovery partition is still here, on windows disk manager.

     

    windows key logo + r

    type

    diskmgmt.msc

     

    take a screenshot and post it here.

    I'm not an Acer employee.
  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Hi Cleverusername,

     

    Yes, the link is for US and Canada only. I don't show that we have an online store up in Finland but we are working to expand.


    Here is a link to our process, hopefully this gets you started: http://acer.custhelp.com/app/answers/detail/a_id/26281

     

    I would suggest contacting your local service team about recovery media if you're not able to start the process.

     

    Thanks,
    Cory

  • Cleverusername
    Cleverusername Member Posts: 5 New User

    Alright, here's a ss from the disk manager (hope you understand finnish xD) http://gyazo.com/a2a3eb5884a5d18cbcc3da581e8baf1a

     

    Tell me if you need anything else and I'll do my best.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    i don't like what i see, by the way....

     

    the first partition of 14GB, marked D:

    can you access it and check what kind of files are in there?

    I'm not an Acer employee.
  • Cleverusername
    Cleverusername Member Posts: 5 New User

    What I can see at the moment it shows it is used 90,4 MB (14GB is its size) but no files are shown (tho not sure about hidden files). 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    That must be the Acer recovery or i hope so, the strange thing is the assigned letter, since this must be, by default, an hidden partition.

     

    please try this:

     



    1 - 
    windows key logo + r
    type
    diskpart
    On diskpart
    list disk
    (check the disk number where the recovery partition is installed)
    type
    select disk x
    (x is the number of the disk where partition is installed)
    type
    list volume
    type
    select volume x
    (x is the volume number of the recovery partition)
    type
    detail partition

     

    if recovery volume is not listed:

     

    instead of list volume

    type

    list partition
    check if all partitions appear
    select partition x
    (x is the number of the recovery partition)
    detail partition

    2 - take note of "offset" value and "type" (guid) value
    Open the XML file C:\Windows\System32\Recovery\ReAgent.xml (don't use wordpad but download a free XML editor like:
    http://sourceforge.net/projects/xml-copy-editor/ ). Locate the line "PBRImageLocation". Set its offset and guid accordingly to the values you found above.

     

    3 - Open a new command prompt or Windows PowerShell with admin rights (press windows key logo + s; type cmd ;right click it and select "run as administrator") and enter reagentc /disable, followed by reagentc /enable.

     

    You should now be able to create a Recovery drive, just follow this instructions (or try with Acer erecovery):
    http://windows.microsoft.com/en-us/windows-8/create-usb-recovery-drive

    I'm not an Acer employee.
  • Cleverusername
    Cleverusername Member Posts: 5 New User

    Alright I found the offset value but I can't seem to get the guid value.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    look for TYPE (is the guid value)

    I'm not an Acer employee.
  • Cleverusername
    Cleverusername Member Posts: 5 New User

     Oh the instructions are for Win 8. Mine is 7, but should I still be able to do it right?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    you can use the Acer erecovery software if still available on your system.

     

    I'm not an Acer employee.
  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator
    Cleverusername wrote:

     Oh the instructions are for Win 8. Mine is 7, but should I still be able to do it right?

    Ya, so you're right with Windows 7 it would start in the Acer folder. It may no longer be available in something happend to the OS. Here are some steps for Windows 7 systems.

     

    Outside Windows (using Alt-F10): http://acer.custhelp.com/app/answers/detail/a_id/2631

    Standard Windows 7 Reload from Windows: http://acer.custhelp.com/app/answers/detail/a_id/12869

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