Acer 8572G-6647 need a DVD driver

SNID: [edited for privacy]

S/N: [edited for privacy]

Disk Drive: DVD-Super Multi DL Drive

I am trying to use my DVD drive on my laptop to burn a DVD disk with Windows DVD Maker. It is refusing to burn the disk saying that the disk is not writable. At the bottom I have copied what Microsoft says the problem could be (http://windows.microsoft.com/en-us/windows/troubleshoot-creating-video-dvd-maker#1TC=windows-7). I thought it might be a driver problem, and when I looked up in the device manager, the driver for the drive was a standard windows driver. So I am trying to find the right driver for the drive but there isn't one listed on the page where my drivers are unless it is a combo driver. Here is what I found:

Microsoft DVD Maker Troubleshooting

• • Verify that the DVD burner is connected properly to your computer and powered on, and that any necessary software drivers for the DVD burner are installed. You can check your hardware settings in the Device Manager by doing the following:

    1. Open Device Manager by clicking the Start button , clicking Control Panel, clicking System and Security, and then, under System, clicking Device Manager.‌  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

    2. Click the arrow next to DVD/CD-ROM drives.

    3. Verify that your CD or DVD burner is listed and installed properly.

  • Verify that you're using a new, blank recordable DVD.

  • Make sure the video file that you're trying to burn is not corrupted. One quick test is to open the video file in a media player that can play that type of file, and then see if it plays properly.

  • Choose a slower burning speed for your DVD burner by doing the following:

    1. In Windows DVD Maker, return to the Add pictures and video to the DVD page, and then click Options.

    2. In the DVD burner speed list, select Medium or Slow, and then click OK.

Thanks

Connie