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Does anyone have an Aspire V7-582pg working well, with SSD actually used, straight out of the factory? Does Acer use the SSD differently (not RST caching)? Did I just get a bad build? Is Acer's Customer Support really as bad as my experience leads me to believe? Please read on...
I purchased this laptop on Saturday (it's Wednesday now) and ran into some problems from the get go.
I looked away for a moment and the sales girl skipped through the initial Windows setup at the shop. Being a little OCD, I wanted to read every options so I ran the Acer Recovery application when I got home and chose to reset the laptop to factory default. 4 hours later sitting at just 18%, I left it to run overnight and got some sleep.
First thing in the morning I rebooted the machine and walked through Microsoft's Windows 8 setup process - Machine name, user name, etc... - at the end, the machine rebooted and wouldn't let me login.
I click my name at the start, key in my password, wait as the spinning thingy shows that it's working, then the system would crash. Tried cold booting several times with the same result. Being a Sunday, I couldn't contact Acer support so I borrowed a retail Windows 8 DVD and repaired the OS build. (Bad idea huh?)
All seemed fine after that. I could login and use the laptop, but I decided to run Windows Resource Monitor (OCD remember?) and realized that the SSD had zero activity.
Poked about the laptop, found that Intel RST was installed and launched it. It showed the HDD and SSD as two separate drives and both not cached or enhanced. Googled it. Checked Intel's site and various other RST how-to-guides which all stated that RST needs SATA drives to be in RAID not AHCI to work.
I contacted Acer tech support Monday and they told me Acer does not have RAID drivers for this model and if I made any config changes, it'll void my warranty. (the heck!?). They then suggested I bring the laptop back to Acer where they'll charge me $50 to reinstall Windows cause "software isn't covered under warranty". (double the heck!?)
Anyway, I downloaded the RAID driver off intel.com, set SATA to RAID in BIOS and clean installed Windows 8. RST now shows that SSD caching is enabled and the laptop takes about 6 seconds to start up and everything is running faster.
...but does it mean I either run a faulty build, or void my 3 year warranty by fixing it?