Aspire S7 keyboard lighting and key paint/coating problem.
Hi All, I am wondering if it is possible to turn the keyboard lights on and keep them on. I understand about the FI/FU function but want to keep the lights on. Also, on my six month old unit, several of the keys have the paint/coating that has worn off. Anyone else had this problem? Is it possible to get replacement keys? Thanks
Answers
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dont think there are replacment keys only whole keyboard. have to call service to ask for keyboard?
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Hello,
I have this exact same problem - they paint is coming off my several of my keyboard keys. My computer is less than 6 months old. I would imagine that I will eventually not be able to see the letters. Has anyone found resolution for this? I called Acer and they could not help me because it was considered a "cosmetic"problem. Regardless, this seems to be a quality issue. This should never happen to a brand new computer.
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I am still dealing with this. They admitted that it wasn't "cosmetic" as not being able to see the keys name obviously poses a problem. Acer has been of little help otherwise and as you can see, not even the courtsey of a reply herein..
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Did you get anywhere with this? I have the same problem. This is an expensive laptop. It annoys me every time I open it and is embarassing and unprofessional in front of clients. Thanks
[edited to comply with guidelines]
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No they totally blew me off. I've just been coping with it. It does look horrible I agree.
James
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Get on Acer Live Chat and get to a supervisor. The level 1 rep refused to help and insisted the supervisor would give the same answer. But the supervisor approved it with very little fuss. I m having her send me a new keyboard at no charge, which I will replace myself to avoid being without a computer for a week or two. Good luck!
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Nice work. I will try the same. Thanks and good luck.
James
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**bleep**. Wouldn't you know it. Now my computer is out of Warranty and they won't even talk to me. Total Roadblock. Looks like I am stuck.
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Let me know how it works out for you.
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Hi there - I still have not resolved my keyboard / paint issue. Good to hear that there may be someone in customer service willing to help. I am also a consultant and my computer is always with me at client meetings. Clients frequently comment on what a beautiful computer it is until they see the keyboard and they are appalled - especially when I tell them it is less than one year old. I have had to bite the bullet and send my system for evaluation in TX for a completely separate reason (random shut downs when not plugged in with a fully charged battery); I have asked for a replacement keyboard - we will see. You might have luck if you reach out to a certified Acer repair shop locally. I completely share in your frustration. Good luck in finding someone at Acer that can help.
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Thanks for your reply. Looks like I am out of luck due to this Warranty issue even though I attempted to get it solved while it was still under warranty.
James
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