Unable To Create Factory Default Backup

ennyoueffsea
ennyoueffsea Member Posts: 2 New User
edited March 2023 in 2014 Archives

Hi all,

 

We have a brand new Aspire E15 and are wanting to create a recovery backup on to a usb drive.

 

As per the user manual we type recovery in the search and select 'Acer Recovery Management'.

 

We then get the User Acount Control window asking if we want to allow Acer Recovery Management to make changes to the computer, then click 'Yes'.

 

Then nothing happens......

 

Can anyone suggest a solution please?

 

Many thanks,

 

Terry

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder

     

    Is your computer shipped with windows 7 or 8 / 8.1?

    If you have windows 8 you will need a 16 GB or larger USB drive.

     

    These steps will remove all content from your USB flash drive.

    You will need to disable power management settings before creating your backup drive.

     

    Use the following steps to create your backup drive:

    Type Recovery in search, and click Acer Recovery Management.

    Click Create Factory Default Backup.

    Select Copy content from the recovery partition to the recovery drive, and click Next.

    Select your USB Flash Drive, and click Next.

    Click Create. When asked to delete the recovery partition from your computer, click No.

     

     

    If still unable to create a USB recovery media, try formating the USB stick in another computer and using it, you may also contact Acer support is the issue persists.

    If you have a unit from US or Canada, you may also live chat with an Acer technician at : Acer live chat

    If you have purchased the computer in any other country, you may contact Acer support here : Acer Global Support

  • ennyoueffsea
    ennyoueffsea Member Posts: 2 New User

    Hi Sharanji

     

    Thanks for you quick reply.

     

    We actually purchased two identical items and the first one completed perfectly without any problems and without having to disable power management or anything else. 

     

    They were shipped in the UK.

     

    Running on Windows 8.1 and intending to use a 32 GB USB similar to the one used on the first Aspire.

     

    Just strange that one works and one doesn't.

     

    Terry